Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frederick Red

Detroit,MI

Summary

Versatile and dependable, with a proven track record at Uber, FCR, and Webasto Roof Systems, I excel in customer satisfaction and safety. Leveraging tech-savviness and effective communication, I've maintained high ratings and enhanced team performance. My flexibility and time management skills ensure top-notch service and operational efficiency.

Overview

8
8
years of professional experience

Work History

Uber Partner

Uber
05.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.

Production Operator

Webasto Roof Systems
08.2023 - 01.2024
  • Used equipment properly to avoid workplace hazards or injuries.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.

Customer Service Representative

FCR
09.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Shift Leader

Taco Bell
06.2018 - 01.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and supplies to keep location well stocked with necessary supplies.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Crew Member

McDonald's
05.2016 - 01.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Worked well with teammates and accepted coaching from management team.

Education

No Degree - Sports Management

Davenport University
Grand Rapids, MI
05.2024

High School Diploma -

Clintondale High School
Clinton Township, MI
05.2019

Skills

  • Flexibility
  • Time Management
  • Situational Awareness
  • Driving Safety
  • Tech-savviness
  • Dependable and Trustworthy
  • Effective communication skills
  • Customer Support
  • Team motivation
  • Product Assembly
  • Workplace Cleanliness
  • Training and coaching

Timeline

Production Operator

Webasto Roof Systems
08.2023 - 01.2024

Uber Partner

Uber
05.2023 - Current

Customer Service Representative

FCR
09.2022 - 09.2023

Shift Leader

Taco Bell
06.2018 - 01.2023

Crew Member

McDonald's
05.2016 - 01.2018

No Degree - Sports Management

Davenport University

High School Diploma -

Clintondale High School

Similar Profiles

CREATE PROFILE
Frederick Red