Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frederick Richardson

Converse,TX

Summary

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

23
23
years of professional experience

Work History

Shift Supervisor

PLS Check Cashers
12.2022 - Current
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Coordinated shift schedules, optimizing workforce allocation for efficiency.
  • Mentored team members, fostering skill development and enhancing performance.
  • Implemented process improvements, reducing downtime and increasing productivity.
  • Trained new employees on procedures and equipment usage, promoting a culture of safety and teamwork.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Administrative Assistant

RNDC
08.2021 - 04.2022


  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Assisted in preparing reports and presentations, ensuring accuracy and clarity in communication materials.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Customer Service Representative

Teleperformance
02.2020 - 02.2021


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provide assistance with updating personal information and billing data.
  • Navigate through various online search tools to mitigate customer’s issues.
  • Managed high-volume calls, ensuring timely response and satisfactory resolution of issues.
  • Conducted follow-up communications to ensure customer satisfaction and retention.
  • Analyzed customer feedback to identify areas for service improvement initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Housekeeping Coordinator

The Inn At Schofield
08.2017 - 11.2019
  • Created schedules, shift reports and other business documentation.
  • Managed team of 15 personnel in busy hotel with 192 rooms.
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Submitted repair requests to maintenance team.
  • Collaborated with front desk to respond promptly to all guest requests.

Front Desk Receptionist

The Inn At Schofield
08.2017 - 11.2019
  • Computed guest billings and posted charges to room accounts.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed all front desk operations for busy high-volume hotel.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.

Tools Associate

Lowes
03.2014 - 06.2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Generated brand awareness and positive product impressions to increase sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Quality Assurance Analyst

GC Services Limited Partnership
09.2002 - 11.2013
  • Promoted company in maintaining work environment focused on quality, communication, integration and teamwork.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by holding collaborations with team members and clients to find workable solutions.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.

Education

Associate of Science - Applied Science

ITT Technical Institute
Austin, TX
09.2003

High School Diploma - undefined

Copperas Cove High School
Copperas Cove, TX
05.2001

Skills

  • Credit card payment processing
  • Problem-solving abilities
  • Active listening
  • Computers and electronics
  • Cash handling
  • Training and mentoring
  • Staff motivation
  • Operations management
  • Inventory control and record keeping
  • Schedule management
  • Negotiation

Languages

English
Native or Bilingual

Timeline

Shift Supervisor

PLS Check Cashers
12.2022 - Current

Administrative Assistant

RNDC
08.2021 - 04.2022

Customer Service Representative

Teleperformance
02.2020 - 02.2021

Housekeeping Coordinator

The Inn At Schofield
08.2017 - 11.2019

Front Desk Receptionist

The Inn At Schofield
08.2017 - 11.2019

Tools Associate

Lowes
03.2014 - 06.2017

Quality Assurance Analyst

GC Services Limited Partnership
09.2002 - 11.2013

High School Diploma - undefined

Copperas Cove High School

Associate of Science - Applied Science

ITT Technical Institute

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