Frederick Sangiorgio

Assessing store needs across multiple accounts and writing accurate orders with focus of increasing sales.

Loading/unloading orders, delivering orders in a timely manner.

Maintaining professional, cohesive relationships with store managers and receivers.

Driving DOT regulated vehicle.

Completing route duties within predetermined timeframe.

• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Collaborated with customers to identify needs and provided catered solutions
• Maximized sales through effective territory management and strategic route planning.
• Displayed products properly at customer sites and according to company specifications and policies.
• Immediately addressed problems with customers to promote speedy resolution.
• Implemented effective time management techniques to maximize daily productivity and efficiency on routes.

• As a Sales and Service Agent, my duties include: taking calls pertaining to AAA membership, managing existing member accounts, creating new memberships, educating members on their benefits, informing members of current promotions, understanding members needs and communicating with them in a friendly and empathetic manner, handling customers personal information, and taking payments for memberships and IDC sales. I was also one of the original agents selected to pilot the insurance retention program.
• As a Mentor, my duties include watching the chat to assist other agents with questions, taking escalated calls during designated times, acting as a supervisor on the floor, and assisting new agents in order to prepare them during their nesting period. I have also run multiple Two Way Tuesday meetings for my team in lieu of my team lead.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
• Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
• Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
• Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
• Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
• Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to improve customer satisfaction.

• As a Salesman at Young Chevrolet I assisted customers by listening to what type of vehicle they were looking for and what they wanted with said vehicle, listened to and understood customer requests and budgets and used said information to find the perfect vehicle for them, walked through the lot to familiarize myself with the current vehicles in stock and where they were located, and handled customers personal information, such as: payment information, social security numbers, addresses, phone numbers, etc.

• As a Salesman at Cutrubus Cadillac, my duties were identical to that of my duties at Young Chevrolet: assisting customers by listening to what type of vehicle they were looking for and what they wanted with said vehicle, understanding customer requests and budget and using said information to find the perfect vehicle for them, walking through the lot to familiarize myself with the current vehicles in stock and where they were located, and handling customers personal information.

• As an Order Picker for Associated Foods my duties included: operating a pallet jack safely and efficiently, selecting and compiling large grocery store orders while navigating throughout the warehouse in a timely manner, but maintaining care to properly compile orders so as not to damage goods, then upon completion of the order I would ensure the order was at the loading dock prior to the truck being scheduled to leave.

• As a Sales Agent for Focus Services, I sold Hughesnet satellite internet and home phone bundles mainly to customers in rural areas, before doing so I was tasked with gathering information from customers such as their location to ensure we serviced their area, their typical internet usage to ensure I recommended the proper plan for them, and of course their preferred monthly payment options, and I was responsible for customers personal and payment information. I was also selected as one of the first agents to pilot a sales program for clearlink, during which time I sold Centurylink internet, Directv, and home phone bundles. Among these agents I was selected as the Sales Manager of this program due to my performance as an agent and willingness to lead and help my fellow employees.
• As a manager I was charged with monitoring agents’ calls and attendance records, live listening to calls and coaching agents on quality assurance, compiling and reporting sales data to my director, meeting with agents prior to each shift in order to prepare and motivate agents, and limited corrective action in the form of warnings and write ups.

• I began as a part time employee at burger when I was in high school, then upon graduation made the transition to full time employee. During my time I was trained as a cashier, responsible for taking orders, managing tills, handling cash and credit/debit cards, and bagging and handing out customers’ orders quickly and correctly. As a cook I was trained to prepare orders promptly and neatly, ensure quality of food, monitor and manage inventory to ensure freshness and safety, and to maintain a clean and safe workspace.
• As a Shift Supervisor, I was charged with monitoring cashiers and cooks to ensure they were promptly and properly serving customers while also serving customers myself, counting and switching out TILs at every shift change, counting all TILs at closing to ensure they were balanced, ensuring the store was properly cleaned and all waste was accounted for, and reporting TIL balance and waste to my director.