Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Clearance
Generic

Frederick Thomas

New Orleans,LA

Summary

A 23 year Veteran of the United States Army (Military Occupational Specialty 25B) with 16 years of I.T. experience, I am a Security/Administration IT professional. I have extensive leadership and training skills gained from both the military and civilian sectors and work well in fast paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Network Support Technician

Dark Horse Technologies, LLC
11.2022 - Current
  • System administration support, to include:
  • User password changes
  • Establishment of user accounts
  • Basic computer system trouble shooting
  • Technical Documentation (installation and configuration guides, architecture diagrams, test reports, cybersecurity, status reports)
  • Application software installation
  • Workstation computer operating system loads and configuration
  • Application installations
  • Conduct work as an integrated team member in deployment activities for life cycle replacement components/appliances
  • Physical installation of computer systems (workstations, servers)
  • Installation of computer peripherals including printers, plotters, and scanners
  • Investigating and resolving issues with hardware and software
  • Network systems administration support at the journeyman/intermediate level of skills, knowledge, and abilities, to include:
  • Conducting Pre-installation Check Out (PICO) activities, such as Cisco IOS and baseline configuration provisioning for life-cycle replacement (LCR) components/appliances
  • Conducting DISA STIG checks
  • Basic provisioning of network change requests (NCR) to support computer system moves within the LAN. Trouble shooting connection issues
  • Conduct work as an integrated team member in deployment activities for LAN LCR components/appliances
  • Performing network appliance operating system loads and configuration
  • Cyber security compliance checklists
  • Physical installation of network equipment
  • Creating and running network cables

Information Systems NCO/System Administrator

US Army Reserve
01.2014 - Current
  • Responsible for maintenance of networked workstations. Ensures that all systems receive patches and critical updates as needed. Ensures that all systems are network compliant and never at risk of being disabled or removed from the network. Ensures that printers are properly networked and that users can access and print from them.
  • Works with higher authority to ensure that accounts are created for all personnel within unit as well. Informs users when they are at risk of their accounts being disabled.
  • Responsible for maintenance/operability of all FMTP laptops. Ensures that each laptop is updated with Finance DDS software as well as Windows updates.
  • Uses Windows Server 2012 and Cisco switches to ensure that DDS data is properly updated on FMTP Server and ensure that all client machines have access to the server through the switch in order to receive/retrieve data.
  • Ensure all users are within compliance in regards to Army DOD IT training as well as making sure that all machines meets DOD compliance standards so that unit can perform mission essential activities

Systems Engineer II

Inverso Corporation
10.2020 - 11.2022
  • Provide LAN administrator support with the installation, configuration and maintenance of HP devices, Dell servers, Cisco switches, network storage arrays and tape backup units using Veritas NetBackup.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
  • Provide support of mobile and wireless devices to include iPhones, tablets and hotspots
  • Assist in testing, applying and maintaining server configurations and related security patches using Windows Server
  • Assist in maintaining and checking the health of systems and backups to include restore testing
  • Monitors ITSM assignment groups and applies troubleshooting needed to resolve tickets using ServiceNow
  • Update tickets (ServiceNow) following documentation templates and/or guidelines to ensure quality requirements are met
  • Provide daily, weekly and monthly activity reports describing activities accomplished in a timely manner
  • Provide inventory support and input to the provided inventory system for the customer
  • Responsible for installing and maintaining Polycom VTC infrastructure to include assisting with user requests
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
  • Conduct or provide new equipment deployments and/or requested deployment support
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.

Systems Administrator

FreeAlliance.com, Stennis Space Center
10.2019 - 09.2020
  • Systems administration of HP and Dell desktop and Dell server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (Windows 10) installation, and other local area system administration related functions.
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, and Cisco switches and VTC equipment
  • Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution of problem
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Install/load operating system and application software
  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
  • Execution of on-site, on the floor, technical and system administration support
  • Support requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements
  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
  • Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS
  • Other duties as assigned

Voice and Video Communications Specialist(Secure)

TekSystems, Inc, New Orleans, LA
07.2019 - 08.2019
  • Worked on a team responsible for establishing secure conference video and audio calls for the Department of Homeland Security as well as the Department of State, Department of Justice and the Federal Bureau of Investigation.
  • Calls connected in either Voice or Video format on Cisco Multipoint Control Unit hardware and coordinated using Cisco Tele-Presence Management Suite software. Calls handled were classified in nature.
  • Fielded service calls and emails for users in remote locations who were having technical issues with their VTC and phone equipment. Used Remedy and ServiceNow ticketing system to create, track and resolve all issues.
  • Responsible for monitoring calls for quality, technical support and any other issues that could arise in video and call sessions.

Customer Support Manager

Bylight Professional I.T. Services, New Orleans, LA
05.2016 - 05.2019
  • Manager currently leading a team of 15 contractors in assisting the Department of Veterans Affairs OI&T department with the deactivation/activation of the old and new SLVHCS Facility as well as servicing other VA facilities throughout Louisiana.
  • Works with VA client to create and coordinate work plans for teams to conduct operations as well as special projects
  • Oversees the reimaging of workstations and desktops, installation of workstations and printers and installation and maintenance of TMS approved software for over 2500 users throughout the VA facility
  • Extensive experience with Microsoft Active Directory to include adding machines to domains/OUs, adding printers to print servers, enabling/disabling accounts and workstations as well as using Remote Desktop Services to resolve End User’s computer issues.
  • Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
  • Writes or modifies basic scripts to resolve performance problems and automate systems administration tasks.
  • Manages and supports secure Virtual Private Networks (VPNs).
  • Performs or assists in troubleshooting and diagnosing production problems; corrects identified problems.
  • Performs systems security administration functions, including creating user profiles and accounts.
  • Provides monitoring and primary response and intervention for information technology related security incidents and violations.
  • Works with CA helpdesk/ServiceNow trouble ticket managing system to include creating, assigning/reassigning, updating and closing out tickets. Under my management, team has been responsible for over 20,000 tickets being serviced and closed
  • Provide IT support to customers needing advice, assistance, and training on VA software and systems.
  • Proficient in VA software packages, such as VistA, CPRS, ROSE, Planmeca, Noah.
  • Knowledgeable with remote technologies such as Remote Desktop, D-BAT, Dameware.
  • Inventory control.
  • Installed and terminated digital phones and programming Cisco VOIP Phones
  • Found security vulnerabilities and violations and reported to management to prevent network intrusion.
  • Sword\Maximo IT Tech administrator.
  • Helpdesk laptop, desktop, and iPhone management.

Service Desk Specialist

Insight Global/HP, New Orleans, LA
02.2015 - 11.2015
  • Worked as an I.T. Specialist in support of the NGEN contract located at MARFORRES in New Orleans
  • Worked in a call-center environment providing support to the entire Marine Forces Reserve averaging over 15 tickets completed a day
  • Performed Tier 2 helpdesk trouble issues to include installing, configuring and supporting a broad range of IT hardware, software and peripherals as well as being responsible for creating computer user accounts. Also extensively worked with LAN and VOIP teams assisting with the troubleshooting Cisco switches and IP phones onsite.

Education

Network/System Administrator Professional Program

New Horizons Computer Learning Centers
New Orleans, LA

Associate of Arts - Computer Information Systems

Central Texas College
Killeen, TX

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Boson 8 Weeks to CCNA
08.2025

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Warrior Leader Course
Fort Hood, TX
12.2010

Skills

  • Microsoft 11
  • Microsoft Azure
  • Windows 7
  • Windows 10
  • HP/Dell/Lenovo troubleshooting, maintenance and imaging
  • Cisco routers, switches, MCU
  • Cisco Unified Call Manager
  • Cisco Meeting Manager
  • Cisco Telepresence Management Suite
  • SolarWinds
  • Putty/SecureCRT
  • Windows Server 2012/2016/2019
  • Active Directory
  • Office 365
  • Service Now/CA Helpdesk/Remedy
  • Maximo
  • Symantec/McAfee/CrowdStrike/Trelix
  • Dameware
  • D-Bat
  • IBM BigFix
  • Java
  • Unity/Siemens/Avaya/Cisco IP Phones
  • Adobe
  • Agilquest
  • Citrix
  • ActivClient
  • Microsoft Office
  • Bomgar
  • NetBackup
  • Avaya Phone Systems
  • Veritas NetNackup
  • CA Pam Client
  • Tanium Client

Certification

  • CompTia Security Plus
  • ISC(2) Certified in CyberSecurity
  • ITIL Foundation

Timeline

Network Support Technician

Dark Horse Technologies, LLC
11.2022 - Current

Systems Engineer II

Inverso Corporation
10.2020 - 11.2022

Systems Administrator

FreeAlliance.com, Stennis Space Center
10.2019 - 09.2020

Voice and Video Communications Specialist(Secure)

TekSystems, Inc, New Orleans, LA
07.2019 - 08.2019

Customer Support Manager

Bylight Professional I.T. Services, New Orleans, LA
05.2016 - 05.2019

Service Desk Specialist

Insight Global/HP, New Orleans, LA
02.2015 - 11.2015

Information Systems NCO/System Administrator

US Army Reserve
01.2014 - Current

Associate of Arts - Computer Information Systems

Central Texas College

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Boson 8 Weeks to CCNA

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Warrior Leader Course

Network/System Administrator Professional Program

New Horizons Computer Learning Centers

Awards

Army Commendation Medal(3), Army Achievement Medal (5), Army Good Conduct Medal (4), Iraq Campaign Medal (2), Afghanistan Campaign Medal(2), Global War on Terrorism Expeditionary Medal(4)

Clearance

TS/SCI clearance and Public Trust (Both current)

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Frederick Thomas