Frederick T. Smith
Houston,TX
Summary
Seasoned public servant with over a decade of experience in HHSC programs, Quality Investigations, Contract Management, and Medicaid/Medicare funded initiatives. Proven track record as a Quality Control Inspector conducting thorough inspections, assessments, and detailed reporting on quality monitoring. Skilled in fostering collaboration with leadership and team members to pinpoint and rectify adverse trends, resulting in substantial enhancements in operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Contract Manager
State of Texas- Department of Health and Human Service Commission (HHSC)
09.2023 - 10.2024
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
Program Specialist VI
State of Texas- Department of Health and Human Service Commission (HHSC)
05.2022 - 09.2023
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Established a robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements.
- Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
Childcare Regulatory Supervisor II
Health and Human Services Commission, HHSC
01.2020 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Program Manager II-Residential Reviews
State of Texas- Department of Health and Human Service Commission(HHSC)
03.2019 - 01.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Built teams to address project goals and objectives for multiple projects.
Child Care Licensing Supervisor I
State of Texas-Department of Family and Protective Services (DFPS)
04.2017 - 03.2019
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Inspector VI-Surveyor
State of Texas-Department of Aging and Disability Services (DADS)
08.2014 - 03.2017
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
Service Coordinator
MHMRA of Harris County
07.2013 - 07.2014
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and providers.
- Resolved client complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed clients needs and developed solutions to meet needs.
Mental Health Program Specialist
The Menninger Clinic
11.2009 - 07.2013
- Spearheaded quality improvement efforts across all aspects of the program, leading to consistently high client satisfaction ratings and positive outcomes.
- Developed strong partnerships with local organizations to enhance program offerings and resources available to clients.
- Promoted community awareness of mental health issues through outreach initiatives and educational events.
- Stayed up-to-date with the latest research and best practices in mental health, continually refining program offerings to provide cutting-edge care.
- Prioritized client safety by enforcing strict confidentiality policies and adhering to ethical guidelines in all interactions with patients and families.
- Enhanced patient outcomes by developing and implementing comprehensive mental health programs.
- Implemented crisis intervention strategies when necessary, ensuring swift resolution of critical situations affecting clients'' wellbeing.
- Monitored client progress closely, adjusting treatment plans as needed based on individual circumstances and feedback from other providers involved in their care.
Education
Bachelors of Science - Criminal Justice
Prairie View A&M University
Prairie View, Texas05.2009
Masters - Public Administration
Texas Southern University
Houston, Texas12.2023
Skills
- Contract drafting
- Cost control
- Dispute resolution
- Legal compliance
- Performance assessments
- Project management
- Auditing techniques
- Sampling methods
- Detailed report writing
- Interview techniques
- Due diligence
- Risk assessment
Accomplishments
- Second Annual Mae Smith Legacy Award for Healthcare Excellence
- Leadership Challenge Graduate
- Core Value Award Recipient- Department of Aging and Disability Services
- One of only Two Units in Texas without any Quality Assurances areas for Fiscal Year 2018
- Supervised team of 25 staff members.
- Member of Alpha Phi Alpha Fraternity, Inc.
Certification
- Certified Contract Manager, State of Texas - January 2024
- Qualified Intellectual Disability Professional (QIDP) August 2014
Timeline
Contract Manager
State of Texas- Department of Health and Human Service Commission (HHSC)
09.2023 - 10.2024
Program Specialist VI
State of Texas- Department of Health and Human Service Commission (HHSC)
05.2022 - 09.2023
Childcare Regulatory Supervisor II
Health and Human Services Commission, HHSC
01.2020 - 05.2022
Program Manager II-Residential Reviews
State of Texas- Department of Health and Human Service Commission(HHSC)
03.2019 - 01.2020
Child Care Licensing Supervisor I
State of Texas-Department of Family and Protective Services (DFPS)
04.2017 - 03.2019
Inspector VI-Surveyor
State of Texas-Department of Aging and Disability Services (DADS)
08.2014 - 03.2017
Service Coordinator
MHMRA of Harris County
07.2013 - 07.2014
Mental Health Program Specialist
The Menninger Clinic
11.2009 - 07.2013
Masters - Public Administration
Texas Southern University
Bachelors of Science - Criminal Justice
Prairie View A&M University
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