Overview
Work History
Education
Skills
Certifications-Training-Memberships
Timeline
Generic

Frederick T. Williams

Lehi,Utah

Overview

23
23
years of professional experience

Work History

Human Resources Business Partner

INFINISOURCE
Sandy, UT
10.2018 - 03.2024
  • Human Resource Business Manager for Human Capital Managment (HCM) and Benefit Administrative Services company with 270 employees.
  • Oversaw efforts of recruiter, HR Generalist, and support staff.
  • Implement and train staff/line management in DDI Targeted Selection system.
  • Oversight of staffing and recruitment efforts, with personal responsibility for exempt hires.
  • Contribute to the development of Infinisource 'ISolved' HCM platform (payroll, Time management, benefits, HRIS) product offering
  • Partner with management in the development of strategic, position-centric, performance-based competencies.
  • These include Teamwork, Responsibility, Decision Making, Communication, Leadership, Result Orientation, and Learning Agility.
  • Preliminary competency model implementation within external Customer Service and Sales-based job families.
  • Performance measures and guideline standards presented to managers and employees.
  • Competency integration within Staffing, Performance Management, and Career Development functional areas.
  • Realigned compensation programs and salary administration to control accelerating costs.
  • Standardize performance evaluation processes from annual to quarterly, while integrating 360-degree evaluation components.
  • Provide HR Management training: Modules include Harassment avoidance, Performance management, FMLA/ADA statutes, Employee Relations, and correction methods and policies.

Director Staffing and Recruiting

AFFILIATED COMPUTER SERVICES
Sandy, UT
06.2013 - 10.2018
  • Director Staffing and Recruiting—for a division of an information technology and process outsourcing solutions company, businesses, government agencies, and non-profit organizations with 3,300 employees.
  • Hired high-tech specialized employees, government workers, and customer service center representatives.
  • Led cross-functional process training and improvement efforts in conjunction with line and support-level leadership.
  • Extensive work with process owners, implementation groups, and vendors providing end-to-end recruitment management and monitoring of public and VPN-based recruitment systems.
  • Indirect Recruiting Oversight for four inbound call centers and a business processing center (Frostburg, MD, Portland, OR, Coo’s Bay, OR, Bakersfield, CA, Juarez, MX)
  • Dotted line responsibility for eight recruiters involved in call center, non-exempt staffing.
  • Six recruiters covering exempt-level technical staffing and recruitment functions.
  • (Process Mapping-Metrics Development): Performance/Quality of Hire; Manager Satisfaction: (post hire) quality; Source of Hire; Employee Referral Rates; Candidate Satisfaction; Ninety-day employment review; Pipeline Development; Cycle time process improvements; Process compliance and accountability; Registration application ratio.

Human Resources Manager

YOUNG LIVING ESSENTIAL OILS
Payson, UT
06.2009 - 02.2012
  • Human Resource Manager for Network Marketing Company offering essential oils and oil-infused products.
  • Implementation and maintenance of HRIS system, ABRA HRIS.
  • Welfare/Benefit programs
  • Oversee plan design, communication, and implementation.
  • Implemented supervisor development training for managers.
  • Moved HR function from outsourced PEO service model to internal Young Living.
  • Investigate harassment and other issues involving employee performance or practices.
  • Provide guidance on EEOC, FMLA, and ADA issues.
  • Manage Worker Compensation issues.
  • Oversight of Staffing and Recruitment activities.
  • Sourcing, recruiting, recruiting strategy, trained on interview techniques.
  • Created comprehensive management policies and procedures.
  • Regulatory compliance, system protocols, management development.
  • Supervisor Training, Harassment avoidance, EEOC compliance.
  • Network Marketing Company offering essential oils and oil-infused products.

Human Resources Manager

AMERICA ONLINE
Ogden, UT
04.2005 - 05.2009
  • Human Resource Manager for Online service and Web Portal provider.
  • Staffed Customer Service call center from inauguration to 400 FTEs over a nine-month period.
  • Development, roll out, and oversight of HR function, including staffing, compensation, employee relations, benefits administration, and training.
  • Managed HR staff of six.
  • Implemented PeopleSoft HRIS and Payroll systems for on-site staff.
  • Implemented Aspen Tree phone-based selection tool.
  • Provided comprehensive HR supervisor training: Modules included Situational Leadership/Raving Fans, Union Avoidance, Sexual Harassment, Performance management, FMLA/ADA statutes, Interviewer training, Employee Relations, and correction methods and policies.
  • Planned and coordinated job fairs at local universities, colleges, and community venues.
  • American web portal and online service provider.

Human Resources Manager

BANK OF UTAH
Ogden, UT
07.2001 - 04.2005
  • Human Resource Manager for Independent, locally owned Community bank.
  • Planned, organized, and implemented a market-based compensation system.
  • Administered partially self-funded benefit program.
  • Implemented alternative reward 'Personal Leave Bank' policy that reduced unscheduled leave days per employee per year from 4.01 to 2.27.
  • Spearheaded strategic Mortgage Banking TQM effort through development of (external) customer attitude (work process) survey and development of self-directed work teams
  • Automated HR database and payroll systems with ABRA-based HRIS systems.

Education

Masters - Labor/Human Resource Management

Ohio State University, Graduate School of Business
Columbus, OH

Bachelor of Arts - History, Political Science

University of Utah
Salt Lake City, UT

Skills

  • Employee Onboarding
  • Employee Relations
  • Payroll Administration
  • Succession Planning
  • New Employee Orientation
  • Employee Handbook Development
  • Compensation Structuring
  • Corrective Action Planning

Certifications-Training-Memberships

  • Targeted Selection certification (DDI)
  • SPHR certification
  • Treasurer, Salt Lake SHRM chapter
  • Project Management for process improvement certified (Michigan State University-extension)
  • Situational Leadership certification (Blanchard & Associates)

Timeline

Human Resources Business Partner

INFINISOURCE
10.2018 - 03.2024

Director Staffing and Recruiting

AFFILIATED COMPUTER SERVICES
06.2013 - 10.2018

Human Resources Manager

YOUNG LIVING ESSENTIAL OILS
06.2009 - 02.2012

Human Resources Manager

AMERICA ONLINE
04.2005 - 05.2009

Human Resources Manager

BANK OF UTAH
07.2001 - 04.2005

Masters - Labor/Human Resource Management

Ohio State University, Graduate School of Business

Bachelor of Arts - History, Political Science

University of Utah

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Frederick T. Williams