Keiyonne Benjamin
Salisbury,NC
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Concord, NC
09.2023 - Current
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Assisted warehouse personnel in packing orders when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Package Handler
FedEx
Concord, NC
11.2019 - 07.2022
- Checked all outgoing shipments to ensure accuracy of contents.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Collaborated with team members on tasks such as sorting mail into designated bins.
Select Quote Insurance
SDA
10.2021 - 05.2022
- Conducted follow-up calls with customers to answer any questions related to quotes or products and services offered.
- Created accurate and complete cost estimates for customers based on their specifications.
- Ensured compliance with local regulations related to product pricing and availability.
- Analyzed feedback from customers to identify areas of improvement in the quoting process.
Remote Sales Representative Verifier
Direct Thinking Marketing
, NC
05.2021 - 09.2021
- Analyzed customer feedback to improve products and services.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with key clients to ensure repeat business.
- Developed and maintained relationships with customers to ensure repeat business.
Overnight Stocker/Sales Associate
Super Target Store
Kannapolis, NC
05.2020 - 01.2021
- Responded quickly to emergency situations during night shifts.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Received and stocked merchandise in a timely manner.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Conducted price changes as needed, following established procedures.
Call Center Representative
Central Security
Statesville,, NC
10.2017 - 02.2020
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
Education
High School Diploma -
Salisbury High School
Salisbury, NC06-2017
Skills
- GPS Navigation
- DOT Compliance
- Product Promotion
- Equipment Operation
- Payment Collection
- Mileage Tracking
- Cargo Handling
- Quality Assurance
- Order Verification
- Vehicle Maintenance
- Tractor-trailer driving
- Dispatch Communication
- Account updating
- Report Preparation
- Complaint resolution
- Call Control
- Customer Service
- Technical Support
- Sales closing
- Payment Processing
- Order Picking
- Warehouse Safety
- Packaging
- Hand Truck Operation
- Network development
- Customer Relations
- Personnel Training
- Relationship selling
Timeline
Delivery Driver
Amazon
09.2023 - Current
Select Quote Insurance
SDA
10.2021 - 05.2022
Remote Sales Representative Verifier
Direct Thinking Marketing
05.2021 - 09.2021
Overnight Stocker/Sales Associate
Super Target Store
05.2020 - 01.2021
Package Handler
FedEx
11.2019 - 07.2022
Call Center Representative
Central Security
10.2017 - 02.2020
High School Diploma -
Salisbury High School
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