Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

FREDERICK WHITTEN

Orlando

Summary

Results-oriented professional with a strong background in managing operations in diverse environments such as marina facilities, retail, and hospitality sectors. Successfully improved operational efficiency, revenue growth, and customer satisfaction through strategic leadership and advanced system implementation. Skilled in managing large-scale facilities and teams, increasing profitability with targeted promotions and operational streamlining, and maintaining high service and safety standards. Experienced in fostering collaborative relationships, maximizing team performance, and achieving business objectives in dynamic, customer-focused settings.

Overview

11
11
years of professional experience

Work History

General Manager

Harbor Town Marina Canaveral
07.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Annual revenue of over five million dollars

Area Manager

Desert View Grand Canyon Delaware North
07.2019 - 07.2020
  • Achieved significant sales and profit growth across multiple retail and food & beverage locations through strategic utilization of operational metrics, backroom productivity reports, and retail optimization reports.
  • Directed and optimized daily operations of sales support teams, including customer service, shipping/receiving, and food service, to ensure superior performance and operational efficiency.
  • Managed store payroll and consistently met weekly financial targets by accurately forecasting labor percentages and maintaining strict adherence to budgetary constraints.
  • Ensured strict compliance with food safety regulations and internal policies, guaranteeing that all food and beverage departments adhered to safe handling processes.
  • Enhanced operational efficiency by assigning tasks to retail personnel and rigorously verifying the accuracy of their work, supporting supervisors in daily activities.
  • Improved customer satisfaction by providing expert guidance on merchandise, addressing customer inquiries, and effectively resolving issues.

Manager

Kennedy Space Center Visitor Complex Delaware North
05.2016 - 04.2019
  • Led retail operations achieving annual sales exceeding $15 million through meticulous inventory management and strategic promotional initiatives.
  • Spearheaded targeted retail product promotions that significantly elevated customer satisfaction and bolstered sales performance.
  • Directed daily operations for a diverse team of 15-25 employees across multiple locations, including e-commerce, shipping/receiving, and customer service, fostering a culture of productivity and operational excellence.
  • Collaborated closely with the purchasing department to optimize inventory levels and assess new product opportunities, resulting in enhanced profitability and inventory turnover.
  • Implemented streamlined merchandising strategies across all retail outlets, reducing setup time and enhancing visual presentation to drive sales growth.
  • Engineered efficiencies in shipping and receiving operations, effectively lowering operational costs and enhancing e-commerce effectiveness through expedited order fulfillment processes.

Assistant Manager

Tommy Bahama
03.2014 - 05.2016
  • Maintained exceptional customer satisfaction with consistent scores of 90% and above on customer surveys, highlighting commitment to service excellence.
  • Exceeded sales targets through strategic analysis of business metrics, optimizing merchandise assortment, and ensuring continuous staff training in product knowledge.
  • Developed and executed comprehensive training programs that enhanced staff product knowledge, fostering a knowledgeable and engaged team that positively impacted sales.
  • Implemented effective labor scheduling strategies based on business trend forecasts, resulting in reduced labor costs while maintaining high service standards and employee satisfaction.
  • Enhanced inventory management by optimizing receiving and transfer processes, significantly reducing inventory correction incidents and improving operational reliability.
  • Implemented cost-saving initiatives that contributed to increased store profitability, demonstrating strong analytical skills and proactive management in achieving business goals.

Education

Bachelor of Science in Business Administration - Marketing

University of Massachusetts Lowell
Lowell, MA
01.1998

Associate of Science - General Studies

Northern Essex Community College
Haverhill, MA
01.1994

Skills

  • Budget oversight
  • Asset Management
  • Effective interpersonal communication
  • Employee training and development
  • Retail strategy development
  • Customer experience optimization
  • Operational Excellence
  • Organizational strategy formulation
  • Contract Management
  • Quality control expertise
  • Customer Relationship Management
  • Efficient multi-tasker

Timeline

General Manager

Harbor Town Marina Canaveral
07.2020 - Current

Area Manager

Desert View Grand Canyon Delaware North
07.2019 - 07.2020

Manager

Kennedy Space Center Visitor Complex Delaware North
05.2016 - 04.2019

Assistant Manager

Tommy Bahama
03.2014 - 05.2016

Associate of Science - General Studies

Northern Essex Community College

Bachelor of Science in Business Administration - Marketing

University of Massachusetts Lowell

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FREDERICK WHITTEN