Summary
Overview
Work History
Education
Skills
Femacertifications
Attributes
Timeline
Generic

FREDERICK WINCHESTER

Houston,TX

Summary

Dedicated, focused and dependable individual with experience in an incident support environment, and proven ability to work calmly and effectively in operationally challenging conditions. An excellent communicator with fantastic problem-solving skills, I am able to work with focus and attention to provide a consistently high level of support. I am very adept at working under pressure, where attention to detail, clear communication and organisation are paramount, and my proactive nature helps me deal effectively with any challenges that arise.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alliance FMA
04.2022 - 04.2023
  • Provide excellent customer service by responding to customer inquiries through phone, email, or chat in a timely and professional manner
  • Identify and assess customer needs to provide appropriate solutions and recommendations
  • Process customer payments and update account information accurately
  • Investigate and resolve customer complaints, concerns, and inquiries related to billing, services, or products
  • Collaborate with other departments to ensure customer satisfaction and issue resolution
  • Maintain accurate and up-to-date customer records and communication logs
  • Adhere to company policies and procedures while ensuring compliance with state and federal regulations
  • Follow up with customers to ensure their issues have been resolved and document feedback
  • Participate in training and development activities to improve job knowledge and skills
  • Meet individual and team performance metrics and goals for customer satisfaction, quality, and productivity.

Travel Order Selector

Capstone Logistics
08.2021 - 03.2022
  • Responsible for selecting customer orders and fulfilling them as quickly and accurately as possible
  • Understanding all aspects of order selection and movement of products within the distribution facility
  • Ensuring all orders are correct and fully ready for prompt shipment.

Incident Support Team Reservist

BCFS
01.2022 - Current
  • Responsible for successfully completing work tasks and assignments found within the Incident Command System (ICS) structure during emergency incident deployment operations
  • Completing incident work assignments related to incident operations
  • Providing Incident Command Post, Facilities Unit, Supply Unit and Operational support
  • Utilising my excellent communication and interpersonal skills to work effectively as part of a team
  • Working in high-pressure/high-stress settings in varied remote or austere environments for a minimum of 14 to 21 consecutive days.

Construction Worker

TalentCorp
05.2021 - 06.2021
  • Prepared construction sites, materials, and tools.

Overnight Stocker

Trade INC
03.2021 - 04.2021
  • Worked non-standard hours and demonstrated great stamina to stock 4-5 aisles per shift
  • Maintained neat and clean store areas in line with health and safety policies
  • Ensured high levels of stock quality, implementing procedures to decrease stock damage
  • Liaised between purchasing and store teams to resolve stock issues.

Direct Care Worker

Endeavors
06.2018 - 02.2019
  • Responsible for a classified Government Assignment at the Children's International Shelter
  • Oversaw the welfare and safety of the unaccompanied children during their time at the shelter
  • Developed a schedule for the children to maintain throughout the day
  • Given responsibility of acting as unit manager of six employees
  • Dealt promptly and effectively with any problems that occurred.

Education

High School Diploma -

Nimitz High School
Humble, TX
01.2018

Skills

  • Microsoft Office Suite
  • Incident reporting
  • Security protocols
  • Multi-disciplinary teamwork
  • Incident assessment
  • Team engagement
  • Requirements analysis
  • Resource management
  • Operational support
  • Logistical planning
  • Priority assessment

Femacertifications

  • ICS-100: Incident Command System
  • ICS-200: Single Resources and Initial Action Incidents
  • ICS-300: Intermediate ICS for Expanding Incidents
  • ICS-400: Advanced Incident Command System
  • IS-700: National Incident Management System
  • IS-703: NIMS Resource Management
  • IS-800: National Response Framework
  • IS-0005: Introduction to Hazardous Materials

Attributes

  • Excellent communicator
  • Attention to detail
  • Task prioritisation
  • Multi-tasking
  • Highly organized
  • Collaborative team player
  • Calm under pressure
  • Creative problem solver
  • Active listener
  • Interpersonal communication
  • Quick learner
  • Focused and decisive

Timeline

Customer Service Representative

Alliance FMA
04.2022 - 04.2023

Incident Support Team Reservist

BCFS
01.2022 - Current

Travel Order Selector

Capstone Logistics
08.2021 - 03.2022

Construction Worker

TalentCorp
05.2021 - 06.2021

Overnight Stocker

Trade INC
03.2021 - 04.2021

Direct Care Worker

Endeavors
06.2018 - 02.2019

High School Diploma -

Nimitz High School

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FREDERICK WINCHESTER