Alexandria Anderson
Levelland,TX
Summary
Versatile and diligent, with a proven track record at Texas Tech University, I excel in facilities maintenance and customer relations. Demonstrated ability to enhance operational efficiency and foster positive experiences, leveraging skills in POS systems and empathetic communication. Achieved significant improvements in client satisfaction and facility cleanliness, underscoring a strong work ethic and integrity. With a proven track record of providing patient and empathetic customer service, I bring strong interpersonal skills and the ability to build rapport with customers during stressful situations. I am flexible and available to work all shifts, including overnight, weekends, and holidays.
Overview
5
5
years of professional experience
Work History
Janitorial Worker
Texas Tech University
Lubbock, TX
11.2023 - Current
- Followed strict schedules, cleaning according to facility usage and room availability.
- Stored, used and disposed of cleaning chemicals and supplies.
- Followed safety processes for all manual and electric cleaning equipment.
- Transport waste to designated disposal area according to regulations.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Kept business entrances clean, tidy and professional in appearance.
- Swept and power washed outside building to keep sidewalks and parking lot clean.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed company uniform, performance and security policies with every job.
- Mix various cleaning solutions according to instructions for specific tasks.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Reported interior and exterior maintenance needs to managers.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Checked and stocked inventory throughout facility to meet expected demands.
- Maintain safety protocols while operating machinery such as floor buffers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Customer Service Representative
AT&T
Rialto, CA
09.2022 - 11.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Prevented key account losses by researching discrepancies and correcting problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Contacted customers about potential service upgrades, new services and account changes.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Front End Cashier
Costco
Rialto, CA
09.2021 - 09.2022
- Kept records of transactions by recording amounts received from customers in register logs.
- Processed sales, returns, and exchanges using POS register system.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Counted and balanced cashier drawers.
- Greeted customers warmly and asked if they needed help.
- Operated electronic scanners to enter product information into computer system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided accurate change to customers when making transactions.
- Balanced out cash drawer at the end of each shift.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Followed company policies regarding returns and exchanges.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
Home Health Aide
All Saints Home Care
Wichita, KS
05.2020 - 04.2021
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean and well-organized environment for client happiness and safety.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted clients with proper exercises and rehabilitation.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Education
High School Diploma -
South East High School
Wichita, KS05-2021
Skills
- Multitasking and organization
- Team collaboration
- Customer service skills
- Communication
- Complaint resolution
- Customer satisfaction measurement
- Strong teamwork
- Call management
- Relationship building
- Task prioritization
- Complaint handling
- Verbal and written communication
- Customer consulting
- Call center operations
- Problem-solving
- Active listening
- Adaptability and flexibility
- Facilities maintenance
- Cleaning and sanitizing
- Power tool usage
- Inventory monitoring
- Returns processing
- Inventory restocking
- Customer relations
- Empathy and patience
- Basic math
- Retail merchandising
- Cash management
- POS systems
- Attention to detail
- Work ethic and integrity
Languages
English
Professional
Timeline
Janitorial Worker
Texas Tech University
11.2023 - Current
Customer Service Representative
AT&T
09.2022 - 11.2023
Front End Cashier
Costco
09.2021 - 09.2022
Home Health Aide
All Saints Home Care
05.2020 - 04.2021
High School Diploma -
South East High School