Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frederick York

Gibsonton,FL

Summary

Results-oriented professional with over 28 years of experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

29
29
years of professional experience

Work History

Store Leader 2

GameStop
12.1995 - Current
  • Managed and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
  • Provided and modeled best-in-class guest service: promptly greeted guests; responded to guest questions/concerns quickly, effectively and courteously.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Supported the total shopping environment, including visual and operational elements, current sales initiatives and guest relationships that lead to sales, repeat business and loyalty.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Recruited, interviewed, hired, assessed, developed and retained high-performing associates.
  • Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
  • Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Protected company assets through effective inventory control.
  • Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Maintained awareness of associate and guest safety. Identified and immediately addressed potentially hazardous situations. Reported any injuries promptly per company/guidelines.
  • Consistently adhered to and demonstrated a commitment to Gamestop policies and procedures, including, but not limited to, respectful workplace, attendance, confidentiality, conflict of interest and ethical responsibilities.

Education

No Degree - Liberal Arts And General Studies

Hillborough Community College
Brandon, FL

Google Cybersecurity Certificate - Cybersecurity

Self Study
08.2024

Skills

  • Store operations
  • Team Management
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Building and Leadership
  • Conflict Resolution
  • Employee Training
  • Team Development
  • Loss Prevention Procedures
  • Carry out instructions furnished in written, oral or diagram form and convey instructions to others
  • Inventory Management
  • Attention to Detail
  • Security System Monitoring

Timeline

Store Leader 2

GameStop
12.1995 - Current

No Degree - Liberal Arts And General Studies

Hillborough Community College

Google Cybersecurity Certificate - Cybersecurity

Self Study

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Frederick York