Fredericka Farquharson
Brooklyn,NY
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
5
5
years of professional experience
Work History
Hostess
Gosmans Dock
05.2023 - 10.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Barista/Cashier
Alimentari Beach
07.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Server
Gosmans Restaurant
06.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Alimentari Beach
09.2021 - 12.2022
Medical Receptionist
Lenox Hill Radiology
01.2020 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Hampton School for Girls
06.2015
Skills
- Food preparation
- Customer service
- Cash handling
- Communication
- Teamwork
- Microsoft Office
- Management
- Active listening
- Interpersonal communication
- Leadership
- Problem-solving
- Computer applications
- Software
- Customer service expertise
- Greeting guests
- Interactive communication skills
- Guest complaint resolution
- Efficient collaboration
- Upselling
- Group reservations management
Personal Information
- Date of Birth: 07/22/98
- Gender: Female
Timeline
Server
Gosmans Restaurant
06.2023 - 10.2023
Hostess
Gosmans Dock
05.2023 - 10.2024
Barista/Cashier
Alimentari Beach
07.2022 - 11.2023
Hostess
Alimentari Beach
09.2021 - 12.2022
Medical Receptionist
Lenox Hill Radiology
01.2020 - 03.2022
High School Diploma -
Hampton School for Girls
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