Fredericka Guyton
Caring Hands United
Soperton,GA
6
years of professional experience
Assisted in scheduling client care appointments and providing office support for healthcare operations.,Supported customer service initiatives by addressing client inquiries and maintaining documentation accuracy.,Managed data entry and multitasking in dynamic environments to improve operational efficiency.
Work History
Personal Care Assistant (PCA) / Office Support
5 Years 8 Months- Provided compassionate and professional care to enhance patient well-being.
- Coordinate employee schedules and assist with staffing assignments.
- Enter and maintain PRNs and other electronic documentation accurately.
- Monitor employee clock-ins and clock-outs and assist with timekeeping records.
- Executed administrative functions utilizing computer systems and office software.
- Communicate effectively with clients, caregivers, and office staff to resolve scheduling and service needs.
- Provide excellent customer service while managing multiple priorities in a fast-paced environment.
- Maintain accurate records and follow company policies and procedures
Education
CNA
Graduated
Skills
Drove initiatives to improve customer communication strategies across the organization.
Oversaw remote customer service operations to elevate client satisfaction levels.
Directed scheduling and calendar management processes to enhance workflow optimization.
Supervised administrative support and data entry operations for increased efficiency.
Exhibited advanced computer proficiency to facilitate task streamlining.
Managed electronic documentation systems to uphold accuracy and reliability.
Coordinated phone and email communications to ensure effective outreach efforts.
Tracked employee timekeeping to promote compliance and operational efficiency.
Facilitated shift coordination to maintain balanced workloads among teams.
Implemented strategic problem-solving initiatives to enhance service outcomes.
Enhanced organization and multitasking capabilities to improve team collaboration.
Safeguarded confidential information through stringent protocols and measures.
Fostered team collaboration to achieve collective goals and objectives.
Mentored colleagues by sharing knowledge and expertise as a resourceful team member.
Communicated fluently in English to support diverse communication needs.
Operated various computer systems to ensure optimal performance and efficiency.
Managed adherence to regulatory compliance standards across operations.
Additional information
- Remote Work Qualifications
- Strong computer and administrative skills.
- Experienced with scheduling, documentation, and customer communication.
- Comfortable working independently with minimal supervision.
- Reliable home internet connection and laptop available for remote work.
Timeline
Personal Care Assistant (PCA) / Office Support
Caring Hands United
01.2021 - CurrentRead More
Treutlen Middle/High School
CNA
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