Fredericka Mack

• As 204B it is to ensure that all areas of operating plan is ready and set to be successfully. I walk around to make sure that all employees have everything was accessible during night operations to make dispatch at beginning of morning. I keep track of priority post totals every hour to ensure that progress was being made to make dispatch as well. I input information into computer as needed and I also keep Plant Manager informed on all aspects of operation. I do all necessary paperwork and update all training as needed.
• Enhanced team performance by implementing effective training strategies and management techniques

At Elkhart Products my job was to look at my blueprint to see what my order was for the production sheet and for how many pieces I needed to run. I would set up my own press as well as tear it down. I would measure the parts to ensure that the specifications were correct before I would finish making parts. I made copper pipe fittings which were formed in my press.

Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

I ensured that all employees were performing their duties and ensured that all customers were satisfied and had a pleasant experience with us. I counted all money at the end of the shift and transferred all information to the next manager.

• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join our team.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within this organization.
• Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly