Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frederick Allen III

West Covina,CA

Summary

In the realm of operations support, I have consistently demonstrated my ability to provide strategic guidance and ensure smooth day-to-day operations. Whether I am developing and implementing operational policies, optimizing resource allocation, or managing complex projects, I have a proven track record of hitting milestones and achieving results. I strive to assess every situation with a cost benefit analysis approach to ensure the result will provide the highest ROI for all parties involved. I excel at balancing multiple priorities, adapting to changing business needs, and creating a culture of continuous improvement.

As an effective communicator and active listener, I enjoy fostering a culture of collaboration and empowering team members to take ownership of their work. I also make it a point to build strong relationships based on trust and respect, enabling me to navigate complex challenges and achieve collective goals.

Overview

7
7
years of professional experience

Work History

Operations Associate/Manager

Returnmates
01.2022 - Current
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Collaborated with other markets to establish smooth implementation of operational processes and procedures.
  • Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.

Shift Supervisor

Starbucks Coffee Company
02.2016 - 06.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Online Certification - Data Analysis

Google Online
Online
07.2023

High School Diploma -

John A. Rowland High School
Rowland Heights, CA
06.2014

Skills

  • Creative Solutions
  • Leadership
  • Issue Resolution
  • Project Management
  • Operational Reporting
  • Process Enhancements and Revisions
  • Team Support

Timeline

Operations Associate/Manager

Returnmates
01.2022 - Current

Shift Supervisor

Starbucks Coffee Company
02.2016 - 06.2020

Online Certification - Data Analysis

Google Online

High School Diploma -

John A. Rowland High School
Frederick Allen III