Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Frederick (Dusty) Harter

Traverse City,MI

Overview

13
13
years of professional experience
1
1
Certification

Work History

Collision Estimator

Serra Traverse city
Traverse City, Michigan
03.2020 - Current
  • Prepare detailed reports outlining the estimated labor hours required for repairs.
  • Deliver top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
  • Develop relationships with local body shops and other suppliers in order to secure competitive rates.
  • Determine project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Compile data from various sources such as customer information, work orders, photographs, into an estimate form or database system.
  • Verify accuracy of parts pricing from suppliers and vendors.
  • Document findings in a written report with photos to be used for insurance claims.
  • Negotiate repair costs with insurance companies.
  • Review automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
  • Collect data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Attend training sessions related to auto collision repair techniques and estimating software programs.
  • Advise customers on the best course of action based on their budget constraints.
  • Assist customers in understanding their insurance coverage options.
  • Communicate effectively with customers both verbally and in writing.
  • Ensure that all safety protocols were followed while inspecting vehicles.
  • Calculate cost estimates for repair or replacement of vehicle parts.
  • Schedule appointments for vehicle inspection at the shop or dealership facility.
  • Inspect damaged vehicles to determine extent of structural, body and mechanical damage.
  • Perform administrative tasks such as filing paperwork, preparing documents, as needed.
  • Maintain accurate records of all completed estimates and invoices.
  • Advise customers of repair plans, discussing payment options to finalize work orders.
  • Review factual information to determine costs to repair applicable damages.
  • Conduct final quality control check of vehicles prior to customer delivery.
  • Provide customer service by responding to inquiries regarding repairs and estimates.
  • Maintain confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Analyze blueprints and other documentation to prepare time, cost and labor estimates.

Collision Estimator

Fox Motors
Traverse City, Michigan
08.2018 - 03.2020
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Documented findings in a written report with photos to be used for insurance claims.
  • Negotiated repair costs with insurance companies.
  • Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
  • Attended training sessions related to auto collision repair techniques and estimating software programs.
  • Advised customers on the best course of action based on their budget constraints.
  • Communicated effectively with customers both verbally and in writing.
  • Prepared estimates to use in vendor or subcontractor selection.
  • Ensured that all safety protocols were followed while inspecting vehicles.
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Scheduled appointments for vehicle inspection at the shop or dealership facility.
  • Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
  • Performed administrative tasks such as filing paperwork, preparing documents, as needed.
  • Maintained accurate records of all completed estimates and invoices.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Reviewed factual information to determine costs to repair applicable damages.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Provided customer service by responding to inquiries regarding repairs and estimates.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Utilized various software and tools to streamline processes and optimize performance.

Auto Body Painter Apprentice

Fox Motors
Traverse City, Michigan
05.2015 - 08.2018
  • Used power and hand tools safely and effectively.
  • Cleaned and maintained painting tools and equipment.
  • Assisted in preparing surfaces for painting, including sanding and patching holes.
  • Polished finished product to remove imperfections and prepare for delivery.
  • Inspected completed work for quality assurance.
  • Performed minor repairs on body panels as needed prior to painting process.
  • Communicated with supervisors regarding job progress updates or any issues encountered while performing tasks.
  • Sanded, prepared and prepped vehicles for painting process.
  • Ensured that all tools were properly stored after use in order to maintain a safe working environment.
  • Masked off areas of vehicles that were not intended to be painted.
  • Used sandpaper and other abrasive materials to smooth out surface imperfections prior to painting process.

Automotive Reconditioning Specialist

Williams Chevrolet
Traverse City, Michigan
11.2011 - 05.2015
  • Coordinated with other departments to ensure efficient workflow processes.
  • Operated air compressors for blowing dust out of cracks and crevices in dashboards or consoles.
  • Used different types of cleaners to remove grease stains from engine compartments or wheels.
  • Sanitized interiors using germicidal wipes or sprays that are safe for use in automobiles.
  • Checked for any damages to the vehicle's exterior or interior before beginning work.
  • Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
  • Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
  • Polished chrome trim on vehicles with a cloth wheel buffer or electric polisher and buffer machine.
  • Vacuumed vehicle interiors to remove loose dirt and debris.
  • Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
  • Inspected vehicles thoroughly before and after detailing to ensure quality of work.
  • Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
  • Washed wide range of vehicles each day.
  • Applied waxes and polishes to the vehicle's body to protect its paint finish.
  • Replaced worn parts such as floor mats, seat covers, door panels or window seals when necessary.

Education

High School Diploma -

Northport Public School
Northport, MI
05-2006

Skills

  • Damage documentation
  • Damage assessment
  • Estimating techniques
  • Vehicle inspection
  • Cost estimation
  • Insurance procedures
  • Auto body repair
  • Buffing and polishing
  • Collision repair
  • Painting procedures
  • Refinishing
  • Automotive detailing
  • Exterior waxing
  • Automotive quality control
  • Exterior detailing expertise
  • Polish application mastery
  • Waxing and sealing
  • Interior detailing proficiency

Certification

Experience in both CCC and Mitchell Estimate software.

Accomplishments

  • I had the honor of restoring a 1968 Cheverolet Camaro with my father over the course of 4 and a half years.

Affiliations

  • Hiking
  • Camping
  • Overlanding
  • Exploring 

Timeline

Collision Estimator

Serra Traverse city
03.2020 - Current

Collision Estimator

Fox Motors
08.2018 - 03.2020

Auto Body Painter Apprentice

Fox Motors
05.2015 - 08.2018

Automotive Reconditioning Specialist

Williams Chevrolet
11.2011 - 05.2015

High School Diploma -

Northport Public School

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Frederick (Dusty) Harter