Frederick (Fred) Thompson
Grove City,OH
Summary
Driven to excel, I leveraged my strong work ethic and safe driving practices at Swift Transportation, enhancing safety and customer satisfaction. My adeptness in equipment maintenance and exceptional customer service skills resulted in seamless operations and increased efficiency, showcasing my commitment to excellence and ability to exceed targets in fast-paced environments.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
30
30
years of professional experience
Work History
CDL A OTR Driver/Driver Trainer
Swift Transportation
09.2017 - 12.2023
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
Home Care Provider
Self-employeed
04.2003 - 10.2017
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Service Advisor
Paul Obaugh Ford Lincoln Merc
06.2002 - 04.2003
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Motorcycle Salesperson
Whitt's Harley-Davidson/ Suzuki
08.2000 - 10.2001
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance sales skills.
- Increased motorcycle sales by establishing rapport with potential customers and understanding their needs.
- Streamlined the sales process by efficiently managing paperwork, financing options, and registration requirements for customers.
- Demonstrated exceptional interpersonal skills when dealing with diverse clientele from various backgrounds or levels of experience in motorcycling.
- Enhanced customer satisfaction by providing knowledgeable advice on suitable motorcycles, gear, and accessories.
- Acted as a liaison between customers and service department personnel to address any post-sale concerns or issues promptly.
- Continuously updated product knowledge to effectively educate customers on the latest motorcycle models and features.
Service Advisor/ Parts Sales
Shenandoah Harley-Davidson
03.1997 - 08.2000
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Motorcycle Mechanic
Whitt's Harley-Davidson
03.1994 - 03.1997
- Performed maintenance on different categories and brands of motorcycles.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Cleaned, sanded, repaired and replaced engine parts before reassembly.
- Performed brake repairs and servicing for effective and safe braking.
- Ensured a safe working environment by following industry safety standards and maintaining clean workspaces.
- Performed routine maintenance tasks for optimal motorcycle performance and longevity.
- Streamlined repair processes through effective communication with team members and proper documentation of work orders.
- Maintained up-to-date knowledge of motorcycle technology advancements through continued education opportunities and professional development courses.
- Diagnosed complex mechanical issues with accuracy, reducing the need for additional troubleshooting time.
- Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
- Exhibited strong attention to detail in all aspects of repair work, preventing errors that could lead to costly rework or unsafe riding conditions.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Promoted a positive team atmosphere by actively supporting colleagues during busy periods or when facing challenging repairs.
Education
Associate of Science - Police Science
Northern Virginia Community College
Annandale, VAHigh School Diploma -
TC Williams High School
Alexandria, VANo Degree - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ10.1991
Skills
- Safe Driving Practices
- Logbook Maintenance
- Equipment maintenance know-how
- Basic mechanical knowledge
- Weather condition awareness
- Accident prevention techniques
- Fuel efficiency strategies
- Emergency Response Preparedness
- Stress management capabilities
- Defensive Driving Abilities
- Customer Service
- Strong Work Ethic
- Listening Skills
- Customer Satisfaction
- Building Relationships
- Complaint Handling
Timeline
CDL A OTR Driver/Driver Trainer
Swift Transportation
09.2017 - 12.2023
Home Care Provider
Self-employeed
04.2003 - 10.2017
Service Advisor
Paul Obaugh Ford Lincoln Merc
06.2002 - 04.2003
Motorcycle Salesperson
Whitt's Harley-Davidson/ Suzuki
08.2000 - 10.2001
Service Advisor/ Parts Sales
Shenandoah Harley-Davidson
03.1997 - 08.2000
Motorcycle Mechanic
Whitt's Harley-Davidson
03.1994 - 03.1997
Associate of Science - Police Science
Northern Virginia Community College
High School Diploma -
TC Williams High School
No Degree - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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