Frederick "Lee" Brown
Millsboro,DE
Summary
Dynamic Account Manager with a proven track record at Coastal Atlantic Cleaners, specializing in contract negotiation and customer relationship management. Demonstrated expertise in market analysis and lead generation, successfully renewing accounts and identifying growth opportunities. Achievements include driving profitability and enhancing client satisfaction through strategic sales initiatives and effective communication. Committed to leveraging skills to further elevate client engagement and business growth.
Overview
13
13
years of professional experience
Work History
Account Manager
Coastal Atlantic Cleaners
Georgetown, DE
02.2023 - Current
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Ensured compliance with industry regulations when dealing with clients.
- Created comprehensive reports on account performance and presented them to senior management.
- De-escalated customer interactions by providing alternative solutions to issues.
- Onboarded new team members to integrate into the organization.
- Generated leads through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Monitored competitor activities to stay ahead of the competition.
Senior Product Specialist
Ashley Furniture
Millsboro, DE
04.2021 - 01.2023
- Conducted market research to identify customer needs and trends.
- Trained new specialists to present the company's products or services.
- Assisted in training staff on product features and benefits.
- Managed inventory levels to ensure product availability for customers.
- Supported sales initiatives through effective product presentations.
- Analyzed customer feedback to improve product offerings and services.
- Coordinated with marketing to launch promotional campaigns for new products.
- Developed and implemented product launch plans for new products.
- Analyzed customer feedback to identify areas of improvement in existing products.
- Conducted usability testing on prototypes before finalizing designs for production release.
- Participated in trade shows and conferences to promote the company's products.
- Resolved customer complaints concerning quality control issues with existing products.
- Trained internal staff members on the features of newly released products.
- Learned about the product's technical specifications and accurately explained the specifications to customers and the work team.
- Trained new specialists to present the company's products or services.
District Sales Manager
Mattress Firm Holding
Rehoboth Beach, DE
07.2012 - 09.2021
- Led sales team to achieve monthly targets and enhance customer engagement.
- Developed training programs for new staff to improve product knowledge.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Coordinated promotional events to increase brand visibility and drive foot traffic.
- Managed inventory levels to ensure optimal stock availability across locations.
- Fostered relationships with key accounts to enhance customer loyalty and satisfaction.
- Implemented effective sales strategies to improve store performance and reach goals.
- Monitored competitor activities to adjust strategies and maintain market position.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Managed a team of sales representatives and provided training, coaching, and mentoring to ensure optimal performance.
- Maintained relationships with key accounts within the district to facilitate repeat business opportunities.
- Monitored inventory levels at retail outlets within the district to ensure adequate stock availability for customers.
- Tracked and analyzed weekly sales reports, implemented corrective action plans, and streamlined sales operations.
- Serviced large accounts, working to expand business reach and leveraging network connections to penetrate new accounts.
- Implemented incentive programs designed to motivate the sales force within the district.
- Developed and implemented strategies to increase market share and profitability of the district.
- Hired and motivated a high-performing sales team.
- Recruited new members for the sales team when needed according to established criteria.
- Secured long-term accounts, managed sales presentations, and provided recommendations to promote brand effectiveness and product benefits.
- Supported individual representative performance goals and division benchmarks to maximize sales performance.
- Created award-winning programs, strategies, and sales tools from concept to completion, resulting in greater team efficiency and effectiveness.
- Assessed employee performance through regular reviews and documented any areas needing improvement or development.
- Analyzed sales data and identified trends to develop targeted sales plans for the assigned territory.
- Created and maintained a sales environment to support business objectives.
- Analyzed regional market trends to discover new growth opportunities.
- Identified potential new markets and customers that could be tapped into for increased revenue growth.
- Directed sales and marketing activities of a team of professionals covering the territory.
- Visited clients to negotiate prices and to increase product presence.
- Collaborated with clients and management teams to form strategic relationships and resolve unique business problems.
- Organized regional conferences for managers from multiple districts to exchange best practices.
- Negotiated contracts with customers to maximize profits while meeting customer needs.
- Collaborated with other departments, such as marketing, finance, human resources, and operations, to ensure success across all areas of responsibility.
- Resolved customer complaints quickly and efficiently, ensuring high levels of customer satisfaction.
- Developed budgets for each store in the district based on projected revenue goals.
- Participated in trade shows and other promotional events as required by company policy.
- Created detailed reports summarizing all aspects of district operations, including financials, staffing levels, and customer feedback.
- Controlled promotional budget to implement effective marketing strategies through media buys, event marketing, and sponsorship programs.
- Evaluated individual store performance against budget projections using analytics software tools.
- Evaluated competitor marketing campaigns to create pricing, direct mail, and media advertising strategies.
- Coached, developed, and motivated the team to achieve revenue goals.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns.
- Used change methodologies to increase sales and led projects for increased productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Met with the sales and design departments to determine project road maps and create unique products to drive profitability and champion the brand.
- Directed and coordinated products, services, and sales activities.
Education
Some College (No Degree) - Business Administration
Middle Tennessee State University
Murfreesboro, TNSkills
- Contract negotiation
- Market analysis
- Customer relationship management
- Product training
- Lead generation
- Sales strategy development
- Team leadership
- Effective communication
- Inventory management
Affiliations
- Proud Father of two wonder Autistic Sons.
- Proud University of Tennessee fan.
- Love to fish.
Accomplishments
- District Manger of the Year at Rockaway Bedding, 1991-1994
- Numerous awards for sales person of the month and week.
- Numerous Five star online ratings.
References
References available upon request.
Timeline
Account Manager
Coastal Atlantic Cleaners
02.2023 - Current
Senior Product Specialist
Ashley Furniture
04.2021 - 01.2023
District Sales Manager
Mattress Firm Holding
07.2012 - 09.2021
Some College (No Degree) - Business Administration
Middle Tennessee State University