Frederico Catucci
Modesto,CA
Summary
Seeking a position in an environment that will provide the opportunity for continued professional development, to mutually benefit both parties Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Leslie's Poolmart
Modesto, CA
07.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Packer/Shipper/assembly/wearhouse
Kendal Floral
03.2020 - 04.2021
- Packing flowers on the assembly line handling assembly equipment making pallets of boxes to be shipped to location making sure quota for flowers delivery.
Supervisor
Big Lots
03.2020 - 01.2021
- Customer service cashier merchandising wearhouse orders delegating work and assignments to employees closing and opening working on truck mark downs on food department handling expiration dates
Server
Josephine's
Gilroy, CA
04.2018 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server/host/busser/dishwasher
Mimi's Café
Gilroy, CA
07.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Supervisor
Gilroy Outlets
Gilroy, CA
10.2016 - 04.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
FT Assistant Manager
Wilsons Leather
Milpitas, CA
12.2014 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
FT Assistant Manager
Wilson Leather
Milpitas, CA
06.2014 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
FT Assistant Manager
Kenneth Cole
Gilroy, CA
10.2013 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
FT Sales Associate
San Jose, CA
03.2011 - 03.2013
- Opening and closing duties helping out customers dealing with employees concerns and needs helping them with communication to customer sales
Sales Associate
Rue 21
Gilroy, CA
05.2007 - 04.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High school diploma -
Del Mar High School
Campbell, CASkills
- Retail
- Estimating for Materials and Finishes
- Management
- Assistance Sales Representative
- Interior Design Assistant/ Visual Displays
- Office Assistant
- Cashier/ Basic Computer Skills
- Shipping & Receiving
- Cash Register
- Cash Handling
- Team Player
- Microsoft Office
- Customer Service
- Word
- Warehouse experience
- Busser
- Food Handling
- Merchandising
- Host/Hostess
- Assistant Manager Experience
- Kitchen Experience
- Supervising experience
- Ability to multi-task, deal with the public or other contacts, maintain confidentiality, excellent organization and communication skills, attention to detail, flexible, ability to work under pressure, self-starter, trustworthy and good work ethic
- Operations Management
- Employee Scheduling
- Product and Service Knowledge
- Staff Training and Development
- Customer Relationship Management (CRM)
- Money Handling
- Customer Rapport
- Staff Management
Certification
Food Handler Certification
Timeline
Assistant Manager
Leslie's Poolmart
07.2021 - 01.2023
Packer/Shipper/assembly/wearhouse
Kendal Floral
03.2020 - 04.2021
Supervisor
Big Lots
03.2020 - 01.2021
Server
Josephine's
04.2018 - 06.2019
Server/host/busser/dishwasher
Mimi's Café
07.2017 - 01.2018
Supervisor
Gilroy Outlets
10.2016 - 04.2017
FT Assistant Manager
Wilsons Leather
12.2014 - 07.2015
FT Assistant Manager
Wilson Leather
06.2014 - 10.2014
FT Assistant Manager
Kenneth Cole
10.2013 - 06.2014
FT Sales Associate
03.2011 - 03.2013
Sales Associate
Rue 21
05.2007 - 04.2008
High school diploma -
Del Mar High School