Frederico Catucci
Modesto,CA
Summary
Seeking a position in an environment that will provide the opportunity for continued professional development, to mutually benefit both parties Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Leslie's Poolmart
07.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Packer/Shipper/assembly/wearhouse
Kendal Floral
03.2020 - 04.2021
- Packing flowers on the assembly line handling assembly equipment making pallets of boxes to be shipped to location making sure quota for flowers delivery.
Supervisor
Big Lots
03.2020 - 01.2021
- Customer service cashier merchandising wearhouse orders delegating work and assignments to employees closing and opening working on truck mark downs on food department handling expiration dates
Server
Josephine's
04.2018 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server/host/busser/dishwasher
Mimi's Café
07.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Supervisor
Gilroy Outlets
10.2016 - 04.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
FT Assistant Manager
Wilsons Leather
12.2014 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
FT Assistant Manager
Wilson Leather
06.2014 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
FT Assistant Manager
Kenneth Cole
10.2013 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
FT Sales Associate
03.2011 - 03.2013
- Opening and closing duties helping out customers dealing with employees concerns and needs helping them with communication to customer sales
Sales Associate
Rue 21
05.2007 - 04.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High school diploma -
Del Mar High School
Campbell, CASkills
- Retail
- Estimating for Materials and Finishes
- Management
- Assistance Sales Representative
- Interior Design Assistant/ Visual Displays
- Office Assistant
- Cashier/ Basic Computer Skills
- Shipping & Receiving
- Cash Register
- Cash Handling
- Team Player
- Microsoft Office
- Customer Service
- Word
- Warehouse experience
- Busser
- Food Handling
- Merchandising
- Host/Hostess
- Assistant Manager Experience
- Kitchen Experience
- Supervising experience
- Ability to multi-task, deal with the public or other contacts, maintain confidentiality, excellent organization and communication skills, attention to detail, flexible, ability to work under pressure, self-starter, trustworthy and good work ethic
- Operations Management
- Employee Scheduling
- Product and Service Knowledge
- Staff Training and Development
- Customer Relationship Management (CRM)
- Money Handling
- Customer Rapport
- Staff Management
Certification
Food Handler Certification
Timeline
Assistant Manager
Leslie's Poolmart
07.2021 - 01.2023
Packer/Shipper/assembly/wearhouse
Kendal Floral
03.2020 - 04.2021
Supervisor
Big Lots
03.2020 - 01.2021
Server
Josephine's
04.2018 - 06.2019
Server/host/busser/dishwasher
Mimi's Café
07.2017 - 01.2018
Supervisor
Gilroy Outlets
10.2016 - 04.2017
FT Assistant Manager
Wilsons Leather
12.2014 - 07.2015
FT Assistant Manager
Wilson Leather
06.2014 - 10.2014
FT Assistant Manager
Kenneth Cole
10.2013 - 06.2014
FT Sales Associate
03.2011 - 03.2013
Sales Associate
Rue 21
05.2007 - 04.2008
High school diploma -
Del Mar High School
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