Frederico Soza
Tucson,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Merchandiser
Swire Coca-Cola
05.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Organized store merchandise racks by size, style, and color.
Kitchen Lead
SFE
08.2019 - 05.2023
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Stocked and rotated food items according to expiration dates.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Pushed, pulled and transported large loads and objects.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Removed trash and cleaned kitchen garbage containers.
- Maintained high personal grooming standards and uniform presentation.
Retail Store Manager
Red Wing Shoes
07.2011 - 08.2019
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Amphitheater High School
Tucson, AZSkills
- Dedicated Work Ethic
- Critical Thinking
- Customer Engagement
- Maintaining Clean Work Areas
- Operating Procedures and Policies
- Attentive Service
- Servsafe Certification
Timeline
Merchandiser
Swire Coca-Cola
05.2023 - Current
Kitchen Lead
SFE
08.2019 - 05.2023
Retail Store Manager
Red Wing Shoes
07.2011 - 08.2019
High School Diploma -
Amphitheater High School
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