Eric W. Parker
Mt. Pleasant,SC
Overview
26
26
years of professional experience
Work History
Club Fitter & Custom Specialist
TaylorMade Golf Company
03.2024 - Current
- Provided ongoing service and support to 50+ Taylormade Accounts (Golf Green Grass and Retail Accounts ) with Taylormade Golf SelectFit fitting systems onsite.
- Responsible for running custom club fitting events at various golf courses and Taylormade Golf retail account locations throughout Coastal Carolina's
- Achieved 90+ percent Net Promoter Score (NPS) for all fitting events
Field Manager
Stier Supply Company
05.2023 - 01.2024
- Established strong relationships with Fortune 100 clients, suppliers, and contractors to facilitate smooth project progressions.
- Facilitated field operations through supervision and direction of field personnel.
- Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
Warranty Specialist
Stier Supply
04.2022 - 07.2023
- Reviewed and assessed all inbound Builder Warranty Work orders for accuracy and legitimacy.
- Properly and effectively utilized ECI Bolt Application Database, and builder websites to gather necessary information to process warranty work orders.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
Client Advisor, Payroll & HR Services
World Insurance Associates Company
08.2020 - 02.2021
- Responsible for all new business prospecting through self-generated sales & marketing activities, lead generation for SC territory.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Strategic Partnership Manager
Benefitfocus
08.2018 - 05.2020
- Managed partner relationships, ensuring alignment on goals and collaboration on marketing initiatives.
- Identified opportunities for upselling products or services within existing partner accounts, driving additional revenue streams for the company.
- Coordinated cross-functional teams to ensure successful execution of joint projects with partners.
- Contributed to overall business success by cultivating a robust network of industry-leading strategic partners across various sectors.
Deal Desk Analyst, Strategic Partnerships
Benefitfocus
05.2017 - 07.2018
- Supported sales and the business with all channel partner pricing, product, and contract related questions.
- Sales team Primary point of contact & escalation point for all Mercer Marketplace and Ecosystem Partner deals.
- Established, implemented, and managed Sales CRM data standards for Mercer Marketplace deal desk request.
- Worked internally with all cross-functional team members and leadership in sales, professional services, delivery & implementation, Finance & Accounting and legal expediting sales contracting process.
Partner Solutions Manager
Benefitfocus
06.2012 - 08.2014
- Developed and maintained overall relationship with all partners.
- Provided leadership and expertise in development and distribution of new partner products and services.
- Spearheaded negotiations with key partners, significantly enhancing collaboration and achieving mutual business goals.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Maintained MSA (Master Supply Agreement), SLA (Service Level Agreement) for partners.
Customer Success Manager
Benefitfocus
06.2012 - 08.2014
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Technical Recruiter
TEKsystems
01.2012 - 07.2013
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process
Regional Sales Manager
ARC Document Solutions
11.2009 - 06.2012
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Account Executive
Canon Business Solutions
11.2008 - 10.2009
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Presented product concepts and offerings to clients based on established specifications and preferences.
- Managed sales cycle from first contact to established customer sale.
Regional Sales Manager
ENVIROGUARD
11.2007 - 10.2008
- Coached channel sales team members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Branch Manager
ARC Document Solutions
09.2006 - 10.2007
- Created strategies to develop and expand existing customer sales, resulting in 25% year over year print sales revenue for Norcross Branch
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Responsible for all employees performance and development improvement plans.
Account Executive
ARC Document Solutions
08.2005 - 08.2006
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
Production Manager
ARC Document Solutions
01.2003 - 07.2005
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Standardized production procedures, job roles and quality assurance guidelines by applying lean practices to balance workflow and eliminate unnecessary steps.
Assistant Golf Professional
WITCH GOLF LINKS
01.2000 - 01.2002
- Oversaw training of services staff and other day-to-day activities on driving range.
- Organized tournaments and events at club, which led to increase in annual revenues.
- Educated customers on products and equipment and assisted manager with making purchases for club pro shop.
Education
B.S - Business Administration, Marketing
Coastal Carolina University
Conway, SC05.2000
Skills
- Employee Benefits Administration
- Digital Healthcare Technologies
- Data Integration Methodologies
- Relationship Management
- Client Onboarding & Retention
- Complex sales cycles
- Contract Negotiations
- Customer Success
- Sales support strategies
- Technical Data Integration & analysis
- Blueprint and specification reading and interpretation
- Job order prioritization
- CRM
- Business Development
Professional Summary
A dynamic results-oriented professional with great work ethic and determination. Experienced business development professional with expertise in building strong business relationship quickly, driving continual business growth. Unique individual capable of adapting quickly to changes in new work structures and processes. Designated troubleshooter, capable of identifying and resolving diverse account concerns, and provide customized solutions to specific client goals and objectives.
Tools & Technologies
- Salesforce Sales Cloud
- Google Cloud Platform (GCP)
- Office 365 Cloud
- Jira | Issue & Project Tracking Solutions
- Microsoft Power BI
- Confuluence
- Golf Launch Monitors: Trackman, Foresight GCQuad and Full Swing
- ECI Bolt Builder Software
- Digital Benefit Administration Technologies: Benefitfoucs,UKG,
Timeline
Club Fitter & Custom Specialist
TaylorMade Golf Company
03.2024 - Current
Field Manager
Stier Supply Company
05.2023 - 01.2024
Warranty Specialist
Stier Supply
04.2022 - 07.2023
Client Advisor, Payroll & HR Services
World Insurance Associates Company
08.2020 - 02.2021
Strategic Partnership Manager
Benefitfocus
08.2018 - 05.2020
Deal Desk Analyst, Strategic Partnerships
Benefitfocus
05.2017 - 07.2018
Partner Solutions Manager
Benefitfocus
06.2012 - 08.2014
Customer Success Manager
Benefitfocus
06.2012 - 08.2014
Technical Recruiter
TEKsystems
01.2012 - 07.2013
Regional Sales Manager
ARC Document Solutions
11.2009 - 06.2012
Account Executive
Canon Business Solutions
11.2008 - 10.2009
Regional Sales Manager
ENVIROGUARD
11.2007 - 10.2008
Branch Manager
ARC Document Solutions
09.2006 - 10.2007
Account Executive
ARC Document Solutions
08.2005 - 08.2006
Production Manager
ARC Document Solutions
01.2003 - 07.2005
Assistant Golf Professional
WITCH GOLF LINKS
01.2000 - 01.2002
B.S - Business Administration, Marketing
Coastal Carolina University
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