FREDERIK "FREDA" LAMOSAO
Las Vegas
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and helps me achieve personal as well as organization goals.
Professional writer with strong expertise in sports journalism. Known for delivering insightful and engaging content, effectively meeting tight deadlines, and adapting to evolving editorial needs. Skilled in research, storytelling, and collaboration. Driven by results and recognized for reliability and teamwork.
Experienced with writing detailed and engaging sports content that informs and entertains readers. Utilizes deep knowledge of sports and journalistic techniques to create impactful stories. Track record of consistently meeting deadlines while maintaining high-quality reporting and analysis.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Realtor
Resolution Realty
05.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Nurse Extern
Sunrise Medical Center
08.2022 - 05.2024
- Emergency Department
- MedSurg Neuro Stroke Services
- Worked alongside experienced nursing professionals to learn new procedures.
- Proactively sought out opportunities to learn from experienced nurses and other healthcare professionals, growing in clinical knowledge and aptitude.
- Shadowed experienced nurses as they provided direct patient care, learning essential techniques for effective bedside manner and communication.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Assisted patients with mobility needs by helping them move around the hospital or perform range-of-motion exercises as needed.
- Developed strong time-management skills by balancing multiple responsibilities during fast-paced hospital shifts.
Race and Sports Writer
Fiesta Casino
08.2019 - 02.2020
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Managed online sports columns, blogs and video pieces.
- Edited more than 300 pieces per week, carefully checking content wording and facts.
- Revitalized community sports coverage by increasing assignments and revamping quality standards.
- Covered numerous events personally, traveling to games across Las Vegas to create buzz and offer expert coverage.
- Helped social media team improve promotions and engagement by providing top-notch sports content targeted on specific audiences.
- Pitched and developed new columns, consistently increasing readership with proven sports and reporting expertise.
Sales Associate
Furla
10.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Credit Review Analyst
Sutherland Global
03.2018 - 02.2019
- Balanced multiple projects simultaneously without compromising quality or missing deadlines.
- Optimized workflow by identifying bottlenecks and implementing solutions to improve overall efficiency.
- Collaborated with cross-functional teams to ensure accurate reporting and analysis.
- Maintained strict confidentiality while handling sensitive financial information as part of the review process.
- Streamlined review processes for increased efficiency and productivity.
- Facilitated communication between departments, improving collaboration on projects related to data analysis and reporting.
- Participated in audits, ensuring compliance with industry regulations and standards.
Sales Associate
Kipling North Premium Outlet
07.2017 - 05.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Kipling Store Waikele
11.2015 - 04.2017
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Enrollment Rep
UHA
03.2015 - 01.2017
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Fostered new business relationships through inbound lead follow-up.
- Developed strong relationships with local high schools, promoting our institution''s programs to graduating seniors seeking post-secondary education opportunities.
- Collaborated with marketing team to develop targeted outreach campaigns, resulting in higher enrollment numbers.
- Ensured compliance with federal regulations related to student admissions processes, maintaining institutional integrity while serving the best interests of each applicant.
- Collaborated with diverse teams of faculty, staff, and administrators to ensure effective coordination of recruitment efforts across campus.
- Implemented effective tracking systems for monitoring progress toward enrollment goals, allowing for data-driven decision making in recruitment efforts.
- Managed a high volume of inbound inquiries from prospective students, providing timely and accurate information on program offerings and admission requirements.
Customer Service Representative
Dave and Busters Honolulu, HI
10.2012 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Biller and Coder
Medbill Hawaii LLC
10.2014 - 12.2014
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Temp Clerk
Bishop & Co.
09.2012 - 11.2012
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Manager
Tonggo Grill
11.2011 - 07.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Relationship Officer
Dunia Finance
11.2007 - 01.2011
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Office Clerk
LGU-Moalboal
03.2004 - 07.2007
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
Bachelor of Science - Nursing
Nightingale College
Salt Lake City, UT05.2024
Bachelor of Science - Nursing
Arizona College
01.2021
Healthcare Administration Billing and Coding
Hawaii Medical College
12.2014
Diploma in Professional Education and Master in Education - undefined
Cebu Technological University
10.2005
Bachelor of Science - Hotel Restaurant Services and Tourism
Cebu Technological University
03.2005
Bachelor of Science - Commerce Major in Business Management
Southwestern University
10.2002
Skills
- Communication
- Able to clearly convey information to patients and other healthcare professionals
- Ensured that patients understand their treatment plans
- Critical thinking
- Able to analyze situations, make decisions, and solve problems
- Able to act quickly in emergencies
- Time management
- Able to organize your workday, set goals, and prioritize tasks
- Able to multitask to complete tasks before deadlines
- Teamwork
- Able to work with doctors, physicians, nurses, and other healthcare specialists
- Adaptability
- Able to anticipate and respond to change
- Able to maintain high standards of care in different circumstances
- Attention to detail
- Able to complete a broad range of tasks in a timely manner
- Able to ensure the health and well-being of patients
- Problem solving
- Able to think critically about situations and the repercussions of different actions
- Computer literacy
- Experienced with electronic health records (EHR) or electronic medical records (EMR) systems
- Professionalism
- Having a sense of right and wrong, and being concerned for patients' dignity and care
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Medication administration
- Team collaboration
- Infection control
- Patient care
- Pain assessment
- Direct patient care
- Vital signs monitoring
- Compassionate communication
- Wound care
- Patient assessments
- Health promotion
- Patient advocacy
- Catheter care
- Telemetry monitoring
- Procedure assistance
- Infection control standards
- EHR software
- Patient records
- Lab testing procedures
- Vitals documentation
- G-tube care
- Call responses
- Patient vitals management
Certification
- Certified Billing and Coding Specialist
- Certified Customer Service Specialist
- Basic Life Support
- Registered Nurse
Languages
English
Full Professional
Tagalog
Native or Bilingual
Bisayan
Native or Bilingual
Timeline
Nurse Extern
Sunrise Medical Center
08.2022 - 05.2024
Realtor
Resolution Realty
05.2021 - Current
Race and Sports Writer
Fiesta Casino
08.2019 - 02.2020
Sales Associate
Furla
10.2018 - 02.2019
Credit Review Analyst
Sutherland Global
03.2018 - 02.2019
Sales Associate
Kipling North Premium Outlet
07.2017 - 05.2018
Sales Associate
Kipling Store Waikele
11.2015 - 04.2017
Enrollment Rep
UHA
03.2015 - 01.2017
Medical Biller and Coder
Medbill Hawaii LLC
10.2014 - 12.2014
Customer Service Representative
Dave and Busters Honolulu, HI
10.2012 - 09.2015
Temp Clerk
Bishop & Co.
09.2012 - 11.2012
Manager
Tonggo Grill
11.2011 - 07.2012
Relationship Officer
Dunia Finance
11.2007 - 01.2011
Office Clerk
LGU-Moalboal
03.2004 - 07.2007
Bachelor of Science - Nursing
Arizona College
Healthcare Administration Billing and Coding
Hawaii Medical College
Diploma in Professional Education and Master in Education - undefined
Cebu Technological University
Bachelor of Science - Hotel Restaurant Services and Tourism
Cebu Technological University
Bachelor of Science - Commerce Major in Business Management
Southwestern University
Bachelor of Science - Nursing
Nightingale College
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