Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Frederiki Prifti

Largo,FL

Summary

Dynamic customer service professional with over 3 years of experience in customer service, excelling in cash handling and transaction processing. Proven ability to enhance customer satisfaction through effective complaint resolution and attention to detail. Skilled in financial transactions and fluent in Greek and Albanian, ensuring seamless communication with a diverse clientele.

Overview

3
3
years of professional experience

Work History

Sales Floor Associate Cashier

Harrods
London, UK
08.2023 - 11.2024
  • Monitored customer feedback regularly to identify areas for improvement in the services offered.
  • Prepared detailed reports of daily activities for management review.
  • Operated secure cash registers and digital payment terminals in luxury goods departments.
  • Participated in a finance support rotation, assisting with end-of-day reconciliation, and high-value cash management.
  • Assisted VIP clients with tax refund forms and financial documents related to purchases.

Front Desk Assistant

Vitality Health Incurance
London, UK
10.2022 - 04.2023
  • Provided front-line customer assistance for healthy lifestyle programs, financial inquiries, and coverage queries.
  • Processed account updates, monthly payments, and reconciliations through digital banking systems.
  • Worked with internal departments to verify identity documentation, and assist with account escalations.
  • Gained exposure to GDPR and data protection compliance procedures.

Customer Service Executive

Jonh Lewis & Partners
London, UK
11.2021 - 08.2022
  • Handled high-volume customer transactions, returns, and exchanges with speed and accuracy.
  • Assisted with till balancing, and monitored daily cash flow to prevent discrepancies.
  • Developed strong communication and problem-solving skills while resolving customer complaints.
  • Maintained detailed records of daily transactions using POS and internal systems.

Education

Bachelor of Science -

University of Westminster
London
05-2027

Associate of Arts -

Westminster Kingsway College
London
06-2022

High School Diploma -

Friern Barnet School
London
07-2020

Skills

  • Digital banking
  • Data analysis
  • Attention to detail
  • Cash handling and till reconciliation
  • Customer service and complaint resolution
  • Transaction processing and payment systems
  • Microsoft Office, QuickBooks, and POS systems
  • Reliability and punctuality
  • Friendly and outgoing

Languages

Greek
Native/ Bilingual
Albanian
Full Professional

Affiliations

  • Volleyball
  • Archery

Timeline

Sales Floor Associate Cashier

Harrods
08.2023 - 11.2024

Front Desk Assistant

Vitality Health Incurance
10.2022 - 04.2023

Customer Service Executive

Jonh Lewis & Partners
11.2021 - 08.2022

Bachelor of Science -

University of Westminster

Associate of Arts -

Westminster Kingsway College

High School Diploma -

Friern Barnet School

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