Frederique N Diambu
Reynoldsburg,Ohio
Summary
Organized, hardworking, adaptable and passionate candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
HR Coordinator
Zulily, LLC.
03.2022 - 12.2023
- Provided initial policy interpretation guidance to team members, escalating to HR partner, HR Manager, Payroll as needed
- Explained employee compensation, benefits, schedules, working condition.
- Conducted new employee onboarding and provided ongoing orientation training.
- Maintained team members’ files and records electronically and physically
- Generated and collated appropriate reports around team members relations topics- performance, attendance, etc
- Reviewed and referred paycheck issues/ errors
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, and holiday shifts.
Learning lead
Zulily, LLC.
05.2020 - 03.2022
- Supported the learning department with all training activities.
- Coordinated new managers’ onboarding (first week experience).
- Established a positive classroom environment that fostered respect, collaboration, and active participation among new hires.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to new employees.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
Warehouse associate
Zulily, LLC.
07.2017 - 05.2020
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Maintained clean, orderly work environment free of hazards.
- Consistently lifted materials weighing as much as 50 pounds.
- Helped train new employees in safe practices and warehouse procedures.
- Developed strong communication and organizational skills through working on group projects.
Administrative Secretary
DRC National Chamber of Commerce
04.2011 - 01.2016
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Screened visitors and issued badges to maintain safety and security.
- Expedited travel arrangements for executives by coordinating flights, accommodations, transportation services, and itineraries as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative
Vodacom- Congo/Bensizwe
11.2006 - 12.2009
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
Reporter and Copyeditor
Newspaper Elima
12.2004 - 03.2006
- Reported from field locations and wrote stories under tight deadlines.
- Participated in editorial meetings to discuss story ideas and content.
- Edited and reviewed content for grammar, spelling and punctuation.
- Improved overall reporting quality through meticulous editing and proofreading of articles before publication.
- Built strong relationships with sources to gain access to exclusive information.
- Collaborated with editors and other staff members to refine story angles and content.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Paid attention to detail while completing assignments.
Education
Certificate - Human Resources Management
Columbus State Community College
05.2025
Bachelor’s degree - Domestic Political Journalism
Faculty Institute of Information And Communication Sciences (IFASIC)
01.2004
Graduate diploma - Journalism
Faculty Institute of Information and Communication Sciences (IFASIC)
01.2002
State diploma - General Education
Lycée Motema Mpiko
01.1997
Skills
- Fluent in French and English
- Onboarding and Orientation
- Microsoft Office
- Customer Relations
- Professionalism and Integrity
- Human Resources Management
- Recordkeeping
- Training programs
- Coaching and Mentoring
- Conflict Resolution
- Call center experience
- Workday and Dayforce
References
References are available on demand.
Timeline
HR Coordinator
Zulily, LLC.
03.2022 - 12.2023
Learning lead
Zulily, LLC.
05.2020 - 03.2022
Warehouse associate
Zulily, LLC.
07.2017 - 05.2020
Administrative Secretary
DRC National Chamber of Commerce
04.2011 - 01.2016
Customer Service Representative
Vodacom- Congo/Bensizwe
11.2006 - 12.2009
Reporter and Copyeditor
Newspaper Elima
12.2004 - 03.2006
Certificate - Human Resources Management
Columbus State Community College
Bachelor’s degree - Domestic Political Journalism
Faculty Institute of Information And Communication Sciences (IFASIC)
Graduate diploma - Journalism
Faculty Institute of Information and Communication Sciences (IFASIC)
State diploma - General Education
Lycée Motema Mpiko
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