Fredia Kine
Calera,OK
Summary
Accomplished professional with expertise in accurate weighing and safety procedures at Boise Cascade. Enhanced operational efficiency by training staff and implementing streamlined processes. Excelled in customer service, resolving inquiries and fostering guest loyalty. Proficient in Microsoft Office, ensuring precise record-keeping and transaction accuracy. Recognized for maintaining compliance and safety standards, contributing to a 20% improvement in operational safety.
Overview
12
12
years of professional experience
Work History
Scale House Operator
Boise Cascade
06.2014 - Current
- Operated scale house equipment to accurately weigh and record incoming and outgoing materials.
- Monitored inventory levels and coordinated with logistics for efficient material handling.
- Ensured compliance with safety regulations and company policies during all operations.
- Trained new employees on scale operation procedures and safety protocols.
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
Front Desk Clerk
Holiday Inn Express Hotel Suites
05.2013 - 06.2014
- Managed front desk operations, ensuring efficient check-in/check-out processes for guests.
- Assisted in resolving guest inquiries and complaints, enhancing customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Implemented streamlined communication protocols with housekeeping and maintenance teams to improve service delivery.
- Trained new front desk staff on operational procedures and customer service standards.
- Developed strong relationships with repeat guests, contributing to loyalty program engagement efforts.
- Conducted regular audits of billing procedures, ensuring accuracy in financial transactions and reporting.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
Chilton County High School
Clanton, ALSkills
- Ticket issuance
- Accurate weighing
- Safety procedures
- Microsoft office
Timeline
Scale House Operator
Boise Cascade
06.2014 - Current
Front Desk Clerk
Holiday Inn Express Hotel Suites
05.2013 - 06.2014
Chilton County High School
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