Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Fred L. Spitler III

Summary

I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success as much as possible.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Club Manager

Boltz Volleyball Club
08.2020 - Current
  • Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Head Volleyball Coach

Boltz Volleyball Club
08.2020 - Current
  • Streamlined practice schedules for optimal time management, allowing for focused skill development in each session.
  • Strengthened relationships with alumni, boosting their involvement in supporting current players and teams.
  • Maintained accurate and up-to-date records of team statistics, player progress, and achievements to track overall program success.
  • Researched and implemented new training methods and technologies to increase athleticism.

Customer Service Representative

Mastermind
10.2018 - 05.2020
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Education

No Degree - Communications

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
12.2028

High School Diploma -

Sandra Day O'connor High School
Glendale, AZ
05.2016

Skills

  • Revenue Generation
  • Team Leadership
  • Conflict Resolution
  • Team building
  • Facility Management
  • Coaching and Mentoring
  • Attention to Detail

Certification

  • CPR certified


Timeline

Club Manager

Boltz Volleyball Club
08.2020 - Current

Head Volleyball Coach

Boltz Volleyball Club
08.2020 - Current

Customer Service Representative

Mastermind
10.2018 - 05.2020

No Degree - Communications

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Sandra Day O'connor High School

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Fred L. Spitler III