Excellent Customer Service
Fred McCray
Pittsford,NY
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to propel team success and make meaningful contributions to organizational growth.
Overview
24
24
5
5
Certifications
Work History
Principal Financial Analyst
Blue Sapphire Financial
01.2020 - Current
- Reconciled financial accounts and identified discrepancies, resulting in improved accuracy of financial statements
- Analyzed financial data and generated reports that provided key insights into the financial health of the company
- Led a team of financial professionals to create accurate and timely financial statements, resulting in an increase in investor confidence
- Developed and implemented a financial strategy that resulted in a 300% increase in company profits over three years
- Grew clients portfolio by avg of 140% per year while maintaining 98% customer retention rate
Store Manager
Auto Zone
09.2023 - 12.2024
- Developed and maintained strong relationships with DIY and Commercial customers to ensure repeat business
- Developed and implemented initiatives that increased customer satisfaction by 78%
- Achieved store sales targets by 110% through innovative promotional campaigns and strategic pricing
- Reduced store inventory shrinkage by 80% through improved stock control and security measures
- Streamlined store processes and procedures, resulting in a 130% increase in employee productivity and scores per store metrics
Logistics Supervisor
Harbor Freight
10.2018 - 07.2021
- Developed and managed inventory control systems to ensure accurate inventory tracking and reduced out-of-stock incidents
- Monitored and adjusted staffing levels of 9-12 to meet fluctuating demand
- Executed planograms and price changes to achieve marketing and sales initiatives
- Drove inventory metrics to increase standing to top in the district
Nike Brand Coordinator
Dick's Sporting Goods
03.2015 - 10.2020
- Developed and implemented a brand identity strategy, resulting in increased brand recognition and loyalty
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Created reports and documents as requested by the office manager
- Trained and managed a team of 10 retail sales associates to achieve high customer service ratings and successfully meet sales targets
- Worked with the store manager to develop and execute a store budget
Assistant Golf Professional
Wescott Golf Club
02.2012 - 07.2015
- Developed and facilitated professional development workshops for faculty and staff to ensure quality instruction
- Mentored and advised students to help them develop their professional skills and reach their academic goals
- Developed and implemented Golf curriculum for Junior Interclub series
- Instructed students from ages 2-79
Education
Auto CAD - Computer Aided Design
Coastal Carolina CC
12.2020
Associate of Science - Engineering
Atlanta Metropolitan College
05.2010
Skills
- Ability to Work Under Pressure
- Problem Solving
- Excellent Customer Service
- Sales Presentation
- Store operations oversight
- Operational budgeting
- Personnel development
- MS office proficiency
- Loss prevention
- Sales coaching
- Leadership development
- Relationship building and management
Certification
- Life Insurance License - NC 2020
- Life and Health License - NC, GA 2021
- Medicare Certification - NC 2022
- Property and Casualty - In Progress
- Forklift Operation - 2018
Extra-Curricular Activities
Professional Golfer, 02/01/08, Present
Financial Coach - Facilitated/Led financial literacy classes in low-income neighborhoods 2014-2023
Other Education
Auto CAD(Computer Aided Design), Coastal Carolina CC, 01/01/19, 12/31/20
Accomplishments
- Consistently ranked top 10% of Auto Zone during tenure
- Ranked #1 in the District
- Ranked #2 in Customer satisfaction in the Region as first year manager.
- Achieved 98% customer retention by executing task with accuracy and efficiency.
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Former PGA Apprentice
- Carolina Senior Marketing
Timeline
Store Manager
Auto Zone
09.2023 - 12.2024
Principal Financial Analyst
Blue Sapphire Financial
01.2020 - Current
Logistics Supervisor
Harbor Freight
10.2018 - 07.2021
Nike Brand Coordinator
Dick's Sporting Goods
03.2015 - 10.2020
Assistant Golf Professional
Wescott Golf Club
02.2012 - 07.2015
Life Insurance License - NC 2020
Life and Health License - NC, GA 2021
Medicare - NC 2022
Property and Casualty - In progress
Forklift Certification - 2018
Auto CAD - Computer Aided Design
Coastal Carolina CC
Associate of Science - Engineering
Atlanta Metropolitan College
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