Frednasha Rogers
Montgomery,AL
Summary
Hard-working recent high school graduate (2.75 GPA) with 1.5+ years of work experience and a proven knowledge of customer communications, customer service, and customer satisfaction. Aiming to leverage my abilities to successfully fill the Customer Service Rep role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Hostess/Server
APPLEBEE'S
05.2020 - Current
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform patrons of establishment specialties and features
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Assist with preparing and serving food and beverages.
Customer Service Representative
Sutherland Global Service
02.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
Customer Service Rep
SITEL
06.2020 - 01.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
cashier
ARBY'S
02.2020 - 03.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma -
Sidney Lanier High School
AL, 3611606.2020
Skills
- Wine Service
- Suggestive Selling
- Menu Memorization
- Seating Assignment Preparation
- Active Listening
- Report Creation
- Retail Sales Customer Service
- Order Fulfillment
- Microsoft Word
- Customer Relations
- Business Development Understanding
- Problem-Solving Ability
- Call Center Operations
- Livechat Messaging
Timeline
Customer Service Representative
Sutherland Global Service
02.2021 - 07.2022
Customer Service Rep
SITEL
06.2020 - 01.2021
Hostess/Server
APPLEBEE'S
05.2020 - Current
cashier
ARBY'S
02.2020 - 03.2020
High School Diploma -
Sidney Lanier High School
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