Fredquia Lee
Las Vegas,NV
Summary
With over 8 years’ experience in customer service and sales, one year experience front desk and 4 years administrative experience; I am an enthusiastic and diligent employee with an excellent sales and customer satisfaction record. Adept at maintaining cordial and professional relationships with colleagues, customers and supervisors. Able to function very well independently or as part of a team.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Southwest Airlines
08.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Welcomed passengers aboard and provided overview of safety procedures.
Pharmacy Technician, PRN
Walgreen's Pharmacy
09.2013 - 03.2022
- Filled prescriptions, compounded antibiotics, and filled cells answered multi-line phones.
- Monitored and stocked inventory, completed partial filling, and accepted incoming prescriptions to be filled.
- Interacted with customers and assisted them with locating over-the- counter medications.
- Maintained sterile and organized work space, input patient information in database, and verified insurance.
- Practiced knowledge of SIG Codes, pharmacy calculation and prescription processing and transcribe physician orders.
- Face-to-face interactions with customer.
- Data entry of patient information in database and processing insurance claims.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume fast paced pharmacy environment.
Sr Pharmacy PA/ Appeals Technician /Call Center Customer Service Representative
Optum Specialty Pharmacy
11.2019 - 01.2021
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Handled multiple phone lines to aid patients accordingly
- Act as a liaison between the Patient, Pharmacist and Medical Doctors office
- Assist patients with refills for high touch medication
- Provide explanation of benefits
Personal Banker
J.P. Morgan Chase Bank
05.2017 - 11.2019
- Thorough knowledge about the banking regulations, acts and guidelines.
- Cash handling/reconciliation and account inquiry assistance.
- Achieved all set sales goals of opening accounts while providing outstanding customer service.
- Maintain account type product knowledge and benefits for clientele
- Transaction posting and record keeping tasks.
- Provide Notary services.
- Provide professional, high level administrative and business support for Bank Manager and other staff.
- Interact with staff (at all levels) in a fast-paced environment, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
- Assigned to assist personal/private client banking clients with large portfolios in meeting their individual banking needs.
- Developed rapport with branch managers and provided administrative support at local branches during staffing shortages.
- Aid customers in opening, managing, and optimizing their bank accounts and other products.
Finance Assistant
Gaudin Ford
05.2016 - 05.2017
- Document fleet sales
- Follow up with prospective customer and return emails/voicemails
- Coordinate and schedule administrative workflow
- Process billing for car deals
- Collect titles for buyouts auto loans
- Act as a liaison between finance department and the business office
Lead Teller/ Personal Banker/Office Administrator
Wells Fargo Bank, N.A.
10.2013 - 05.2016
- Coached team members to develop sales opportunities to meet branch and individual goals
- Facilitated implementation of new and revised policies and procedures with branch staff
- Transaction processing and record retention task.
- Meeting bank account sales quotas
Education
Bachelor of Science - Nursing
Nevada State College
Henderson05.2027
ASHP Accredited Pharmacy Technician Certification - Pharmacy
Anthem College
Rancho Cordova07.2012
GED -
Elk Grove Adult & Community Education
Sacramento, CA05.2009
Skills
- Critical Thinking
- Exceptional Customer Service
- Data Entry
- Active Listening
- Social Perceptiveness
- Problem Resolution
- Monitoring
- Mathematics
- Scheduling
Timeline
Flight Attendant
Southwest Airlines
08.2022 - Current
Sr Pharmacy PA/ Appeals Technician /Call Center Customer Service Representative
Optum Specialty Pharmacy
11.2019 - 01.2021
Personal Banker
J.P. Morgan Chase Bank
05.2017 - 11.2019
Finance Assistant
Gaudin Ford
05.2016 - 05.2017
Lead Teller/ Personal Banker/Office Administrator
Wells Fargo Bank, N.A.
10.2013 - 05.2016
Pharmacy Technician, PRN
Walgreen's Pharmacy
09.2013 - 03.2022
Bachelor of Science - Nursing
Nevada State College
ASHP Accredited Pharmacy Technician Certification - Pharmacy
Anthem College
GED -
Elk Grove Adult & Community Education
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