Fredric Creamer
Athens,GA
Summary
I'm an experienced human resources professional specializing in building relationships, championing well-being initiatives, and promoting engagement through my expertise in benefits administration.
Overview
10
10
years of professional experience
Work History
Well-being Senior Program Coordinator
University Of Georgia
09.2023 - Current
- Develop, outline, and implement the strategic goals for relaunching the University of Georgia's well-being program.
- Directs the planning, execution, and delivery of complex programs from inception to completion.
- Develops strong relationships with stakeholders, ensuring clear communication and timely project updates.
- Collaborates with external partners to expand program reach and increase overall impact in target communities.
- Increased overall program success through continuous monitoring, evaluation, and improvement efforts.
- Creates and delivers program training and education to keep participants knowledgeable about the program and provide the necessary skills to participate productively.
- Analyzes historical and current health conditions and prevalence data to inform and identify focus areas for programmatic opportunities and presentations.
- Acts as a liaison to USG Well-being officials, UGA campus partners, and local community organizations.
Human Resources Senior Managing Consultant
University Of Georgia
10.2021 - 09.2023
- As the subject matter expert in benefits, I assisted the Inquiry team with answering benefits and retirement-related issues. In addition, I learned the Service Now USG ticketing systems and have been a vital point person in triaging tickets and assigning them to other areas of UGA as necessary. I also served as a resource for the HR managing consultants by answering more complex questions and providing escalation guidance.
- Trained other senior managing consultants on specialized benefit and retirement processes.
- Operated as the sole point person for Benefits data on all University System of Georgia institutional transfers coordinated between the University of Georgia, Shared Services Center, and other University System of Georgia institutions.
- Conducts employee onboarding and helps organize training and development initiatives.
- Provides professional consultation to employees, students, faculty, and visitors for human resources best practices that support the University and departments in achieving stated goals and objectives.
- Serves as liaison between management, employees, and students by handling questions, interpreting and resolving work-related issues.
- Oversees and serves as an escalation point for teams providing shared services such as employee call center, data maintenance, records storage and/or other HR functions as assigned.
- Partners with Senior Leadership on special projects (ex. HR Transformation initiatives), developing plans and strategies to enhance employee engagement, improve HR processes, and foster departmental collaboration across the University.
- Hand-selected by HR Sr. Leadership to represent HR on the F&A Recognition Committee, which supports the development and implementation of staff events and projects such as merit award, ice cream social, and merit luncheons.
Benefits Specialist II
University Of Georgia
10.2018 - 10.2021
- Led benefits orientations for newly hired individuals and groups of faculty and staff.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Collaborated with HR management, employees, and students to deliver conflict resolution, alleviate problems and interpret USG and United health plans and benefits policies.
- Observed strict procedures to maintain data integrity and plan participant confidentiality.
- Explain benefits to plan participants in easy to understand terms in order to educate each on available options.
- Responded to employee, retiree, and student benefits inquiries through consultations, Team Dynamix and ServiceNow ticketing systems.
- Provided subject matter expertise to other institutional departments and offices.
- Oversaw University System of Georgia institutional transfers both in and out of University of Georgia to ensure benefits continuation.
Human Resources Intern
Athens Neighborhood Health Center
04.2018 - 08.2018
- Served as an intern to the Vice President of Operations/Human Resources and assisted with the processing new hire paperwork, provider credentialing, special projects, the recruitment process through the applicant tracking system, maintain employee files, and perform other duties as assigned.
- Screened candidates and checked references.
- Documented human resources actions by completing forms, reports, logs, and records and uploading them into the HRIS system.
- Took messages and provided information about company processes, hours and requirements.
- Managed personnel and financial documents and maintained permanent files.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Employee Relations Chairman
Athens Neighborhood Health Center - East
10.2017 - 10.2018
- Served as liaison for the Department of Human Resources; collaborated with the Director of Human Resources in determining meeting agendas, presiding over meetings, appointing subcommittees, and filling vacancies; attended system-wide Employee Relations Committee meetings.
- Implemented employee of the month initiative to recognize employees who demonstrated exemplary service.
- Editor-in-chief of the company newsletter which boosts productivity and morale while keeping employees informed and up-to-date with changes in the business environment.
- Developed a free platform by which employees can openly discuss issues of general concern and provide any feedback that leads to the advancement of the ANHC.
Clinical Pharmacy Technician/Ambassador
Athens Neighborhood Health Center - East
05.2016 - 10.2018
- Provided customer service by acknowledging the patient, assisting the pharmacist with filling/interpreting prescriptions, stocking medications, and locating medications.
- Introduced patients to pharmacy services/programs like the University Of Georgia College Of Pharmacy Diabetes Clinic and provided support for the pharmacist as they guide patients in navigating through decisions on medications related to their well-being.
- Oversaw creative design for prominent medication price list and pharmacy flyer.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs by establishing pricing for medications according to 340B regulations.
- Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
Shift Lead
Walgreens
05.2015 - 12.2015
- Supervised associates by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies, procedures and compliance.
- Participated in the hiring, promotion, coaching, teaching, and evaluation of associates.
- Assisted with cashier training, balanced customer traffic across the front-end, conducted register audits, maintained front end keys, coordinated cashier meals and breaks, and assisted management with control of front end.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Customer Service Manager
Walmart Supercenter
03.2014 - 06.2016
- Supervised associates by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies, procedures and compliance
- Participated in the hiring, promotion, coaching, teaching, and evaluation of associates.
- Approved monetary transactions, provided support to associates for completing monetary transactions, assisted with cashier training, balanced customer traffic across the front-end, conducted register audits, maintained front end keys, coordinated cashier meals and breaks, and assisted management with control of front end.
- Responded to customer requests with friendly, knowledgeable service and support.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Oversaw team of 80+ customer service professionals including, cashiers, customer service representatives, money center associates, cart associates, and maintenance personnel.
Education
Bachelor of Science - Biology
Albany State University
Albany, GA12.2013
Skills
- Effective cross-functional collaborator and communicator
- Lead Orientation
- Project Management
- Training Plan Development
- Microsoft Office (Word, PowerPoint, Excel, Publisher)
- Program Coordination
- Time Management
- Coaching & Development
- Documentation and Reporting
- Critical Thinking
- Administrative support
Accomplishments
- (10/2019 -present) Serves on University of Georgia Finance & Administration Recognition Committee in support of honoring merit award nominees for their exemplary commitment to campus and recognizing staff for their years of service.
- (09/2020 - 08/2021) Served on University of Georgia Human Resources Transformation Team during a pivotal shift in Human Resources management, where we sought to better position ourselves as an invaluable resource to campus and the UGA community at large.
- (11/2020) - Recipient of the Wilker Award for Staff by the UGA Black Faculty and Staff Organization
Training & Development
- (01/2024-present) - Mental Health First Aider
Timeline
Well-being Senior Program Coordinator
University Of Georgia
09.2023 - Current
Human Resources Senior Managing Consultant
University Of Georgia
10.2021 - 09.2023
Benefits Specialist II
University Of Georgia
10.2018 - 10.2021
Human Resources Intern
Athens Neighborhood Health Center
04.2018 - 08.2018
Employee Relations Chairman
Athens Neighborhood Health Center - East
10.2017 - 10.2018
Clinical Pharmacy Technician/Ambassador
Athens Neighborhood Health Center - East
05.2016 - 10.2018
Shift Lead
Walgreens
05.2015 - 12.2015
Customer Service Manager
Walmart Supercenter
03.2014 - 06.2016
Bachelor of Science - Biology
Albany State University
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