Fredrica Higgs
Charlotte,NC
Summary
Higher education professional with demonstrated success in planning and managing various projects, particularly in a higher education environment. Skilled at learning new processes and programs quickly. Currently learning waterfall and agile project management methodologies, and gaining proficiency in project management tools such as Microsoft Project, Smartsheet, Jira, and Monday.com. Proven ability to communicate effectively with diverse stakeholders and drive decision-making in consensus-driven organizations. Committed to leveraging technology to enhance academic and research pursuits in higher education. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Graduate Program Specialist
UNC Charlotte
08.2022 - Current
- Manage operations of School of Nursing (SON) graduate programs, leading projects of varying scopes
- Collaborate with cross-functional teams to enhance community engagement and streamline operations
- Foster relationships with clinical sites and hospital systems for preceptorships, driving student growth
- Utilize project management skills to improve student experience and SON program reputation.
- Maintain regular communication between departments via email and phone calls to coordinate program logistics.
- Establish goals and create action plans to achieve goals.
- Monitor employee work and develop improvement plans.
- Interview and recommend team members for hire.
Academic Advisor
UNC Charlotte's Electrical & Computer Engineering Department
03.2020 - 07.2022
- Advised undergraduate and master’s students, ensuring timely degree completion
- Collaborated with stakeholders to enhance student engagement and support
- Initiated student advocacy and retention efforts to support at-risk students
- Developed academic plans and performed degree audits.
- Studied and analyzed current trends and delivered effective presentations to groups numbering over 100 students, faculty, and staff.
Certified Evaluator
Educational Testing Services (ETS) - Work at Home
02.2016 - Current
- Certified evaluator of constructed responses, with experience in various academic competency exams
- Demonstrated project management skills and proficiency in assessment tools.
University of Miami
06.2016 - 02.2017
- Advised students on university policies, programs, and degree options
- Partnered with the Student Academic Services team to improve student experiences
- Contributed to school/university-level committees and co-curricular events.
Miami International University of Art & Design
01.2015 - 09.2015
- Provided academic guidance and career counseling to undergraduate students
- Collaborated with the Dean of Academic Affairs to strengthen student support and retention.
Kaplan Higher Education
02.2011 - 07.2014
- Counseled prospective students through admissions process, significantly increasing enrollment and retention.
Education
Doctor of Education (Ed.D.), Instructional Technology Leadership - Instructional Technology
Appalachian State University
Boone, NC2026
Master of Science - Higher Education Administration
Kaplan University
Davenport, IA02.2014
Bachelor of Arts - English Language And Literature
Georgia State University
Atlanta, GA06.2009
Skills
- Project Management
- Project Management Tools and Software
- Performance Assessments
- Group and Individual Instruction
- Skill Development
- Promotional Planning
- Program Management
- Process Improvements
- Staff Development
- Strategic Planning
- Team Oversight
- Campaign Development
Certification
Via Lingua International, Florence, Italy, TEFL Certificate of Proficiency with additional study in Business English, August 2014
References
References available upon request.
Timeline
Graduate Program Specialist
UNC Charlotte
08.2022 - Current
Academic Advisor
UNC Charlotte's Electrical & Computer Engineering Department
03.2020 - 07.2022
University of Miami
06.2016 - 02.2017
Certified Evaluator
Educational Testing Services (ETS) - Work at Home
02.2016 - Current
Miami International University of Art & Design
01.2015 - 09.2015
Kaplan Higher Education
02.2011 - 07.2014
Doctor of Education (Ed.D.), Instructional Technology Leadership - Instructional Technology
Appalachian State University
Master of Science - Higher Education Administration
Kaplan University
Bachelor of Arts - English Language And Literature
Georgia State University
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