Summary
Overview
Work History
Education
Skills
Timeline
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Fredrick Caples

Phoenix,AZ

Summary

Professional technical support specialist with comprehensive experience in maintaining and improving desktop systems. Adept at resolving complex technical issues and enhancing system performance. Strong collaborator focused on team success and adaptability to changing needs. Known for problem-solving skills and delivering reliable IT solutions.

Overview

24
24
years of professional experience

Work History

Desktop Support Specialist

Robert Half - Buesing Corporation
Phoenix, AZ
05.2025 - Current
  • Achieved seamless Active Directory and ADSI support, enhancing user experience. Improved back office support through effective configuration management and desktop assistance. Resolved technical issues with Windows operating systems, contributing to increased system uptime. Streamlined shipping and receiving operations for server hardware, optimizing resource allocation.
  • Provided technical support for hardware and software issues across diverse user environments.
  • Diagnosed system malfunctions and implemented effective troubleshooting solutions to minimize downtime.
  • Configured and deployed desktop systems, ensuring optimal performance and user satisfaction.

Desktop Support Tech

RICK ENGINEERING COMPANY
San Diego, CA
07.2011 - 11.2024
  • PC Deployment for Engineering staff including setup of PCs, networking, and installation of operating systems and basic software packages.
  • Deployed and administered Microsoft Windows XP
  • Provide support and troubleshoot for PC’s, network, and software issues.
  • Provide desktop support
  • Install internal software programs for multiple medical departments and internal staff.
  • Built and deployed standardized workstation images using Symantec Ghost.

Desktop Support Tech

Scripps Memorial Hospital
La Jolla, CA
09.2010 - 06.2011
  • PC Deployment for hospital staff including setup of PCs, networking, and installation of operating systems and basic software packages.
  • Deployed and administered Microsoft Windows XP
  • Provide support and troubleshoot for PC’s, network, and software issues.
  • Provide desktop support.

QM Manager

Milvets/ Northrop Grumman
San Diego, CA
10.2009 - 06.2010
  • Manage field techs
  • Schedule field tech appointments
  • Monitor incoming tickets
  • Help Resolve security issues

Activity Asst.

Care with Dignity Convalescent Hospital
San Diego, CA
11.2008 - 10.2009
  • Assist Residents with current activities
  • Monitor Residents
  • Assist with calendars and daily activities

Desktop Support Technician

The Nebraska Medical Center
Omaha, NE
05.2008 - 07.2008
  • PC Deployment for hospital staff including setup of PCs, networking, and installation of operating systems and basic software packages.
  • Deployed and administered Microsoft Windows XP
  • Supported Server 2003 in a distributed Active Directory environment.
  • Provide support and troubleshoot for PC’s, network, and software issues.
  • Provide desktop support.
  • Provided support for 800 to 1,500 users.
  • Install internal software programs for multiple medical departments and internal staff.
  • Built and deployed standardized workstation images using Symantec Ghost.

Desktop Support Technician

Universal Warranty Corp
Omaha, NE
06.2006 - 02.2008
  • Deployed and administered Microsoft Windows XP.
  • Supported Server 2003 in a distributed Active Directory environment.
  • Administrative Tasks
  • Password resets
  • User Profile creations
  • Maintained servers operation.
  • Provide desktop support.
  • Supported 300 user
  • Experience with System Management Sever (SMS)
  • Installed and troubleshot Wells Fargo’s Pinninie financial equipment. Pinninie allowed information from checks to be scanned and recorded into the computer system.
  • Installed the Pinninie scanner and software and provided training to users.
  • Installed and troubleshot FedEx and UPS packaging equipment.
  • Coordinated timely responses to internal/external client needs; escalated issues.
  • Provided guidance to staff in absence of senior manager.
  • Provided training to staff members.
  • Directed efficient use of audio response units and CPU/disk utilization management.
  • ITIL Trained.

IT Support Specialist

Sitel Corporation
Omaha, NE
06.2004 - 05.2006
  • Supported Server 2003 in a distributed Active Directory environment.
  • Password resets
  • User Profile creations
  • Administrative Tasks
  • Maintained servers operation.
  • Built and deployed standardized workstation images using Symantec Ghost.
  • Experience with System Management Sever (SMS)
  • Operated and Monitored UNIX and Windows Server based computer systems.
  • Transferred files between Sitel and clients and vendors.
  • Monitored job schedulers and escalated any problems. This included doing regular walkthroughs of the Datacenter.
  • Operated and monitored predictive dialers:
  • Built and deployed standardized workstation images using Symantec Ghost.
  • Altiris Tracking System
  • Supported 15,000 to 20,000 users world wide
  • Checked end of day files.
  • Verified that correct nightly reboots ran smoothly.
  • ITIL Trained.

Laptop Technician

Hewlett Packard
Omaha, NE
07.2003 - 07.2004
  • Troubleshot daily issues on PCs and laptops.
  • Installed operating systems.
  • Provided technical support.
  • Built and deployed standardized workstation images using Symantec Ghost.

Help Desk Technician

West/Earthlink
Omaha, NE
05.2003 - 06.2004
  • Provided technical support for DSL, Dial-up, and Internet.
  • Provided technical support for PeopleSoft, Midas, Mac OS, and Microsoft OS.
  • Troubleshot daily issues on computers.
  • Some MAC experience

Internet Consultant

Sutherland Group/AT&T/Comcast Broadband
San Diego, CA
10.2002 - 07.2003
  • Provided technical support.
  • Troubleshot daily issues on computers.
  • Monitored job schedulers and escalated any problems. This included doing regular walkthroughs of the Datacenter.
  • Operated and monitored predictive dialers:
  • Checked end of day files.
  • Verified that correct nightly reboots ran smoothly.

Help Desk Technician

Sony Technology Center
San Diego, CA
04.2002 - 11.2002
  • Troubleshot daily issues on computers.
  • Worked as a LAN Tech.
  • Troubleshot network issues.
  • Assigned IP addresses.
  • Created passwords in Oracle and Citrix.

Education

A.A. in Associate Degree - Electronic Technology

Metropolitan Community College
Omaha, NE
05.2009

Certificate - Networking, Computer repair, Web Page Design

United Educational Institute
San Diego, CA
12.2000

Skills

  • Systems: Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS
  • Languages: HTML
  • Software: MS Office, Lotus Notes, Active Directory, Microsoft operating systems, ect…
  • Technical support expertise
  • Active Directory management
  • Problem resolution
  • Remote desktop support
  • Software installation
  • Printer support
  • Network connectivity
  • Wireless networking

Timeline

Desktop Support Specialist

Robert Half - Buesing Corporation
05.2025 - Current

Desktop Support Tech

RICK ENGINEERING COMPANY
07.2011 - 11.2024

Desktop Support Tech

Scripps Memorial Hospital
09.2010 - 06.2011

QM Manager

Milvets/ Northrop Grumman
10.2009 - 06.2010

Activity Asst.

Care with Dignity Convalescent Hospital
11.2008 - 10.2009

Desktop Support Technician

The Nebraska Medical Center
05.2008 - 07.2008

Desktop Support Technician

Universal Warranty Corp
06.2006 - 02.2008

IT Support Specialist

Sitel Corporation
06.2004 - 05.2006

Laptop Technician

Hewlett Packard
07.2003 - 07.2004

Help Desk Technician

West/Earthlink
05.2003 - 06.2004

Internet Consultant

Sutherland Group/AT&T/Comcast Broadband
10.2002 - 07.2003

Help Desk Technician

Sony Technology Center
04.2002 - 11.2002

Certificate - Networking, Computer repair, Web Page Design

United Educational Institute

A.A. in Associate Degree - Electronic Technology

Metropolitan Community College
Fredrick Caples