Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

Fredrick Claxton

Yonkers,NY
Fredrick Claxton

Summary

Accomplished leader with over a decade proven track record at Gap Inc, New York, to Gap Inc. Los Angeles excelling in staff management and operations oversight. Expert in fostering partnerships and driving strategic initiatives to enhance productivity and reduce costs. Skilled in policy development and adept at steering teams towards achieving tangible results, demonstrating both hard and soft skills in dynamic environments. Leaving the retail environment and stepping into unfamiliar territory with little trouble fostering a community, creating a business of my own, as well as a not for profit organization that as of today has fed, clothed, and gifted over 3,000 less fortunate human beings in 7+ cities through the United States. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

22
years of professional experience

Work History

STC Trucking LLC

Owner Operator
01.2018 - Current

Job overview

  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Excellent time management. Recognized Leader in safety in the flatbed trucking Industry. Recruited, coached, trained, corrected new and veteran drivers throughout the industry in all phases of trucking.

Truckers Feeding the Homeless

President
08.2017 - Current

Job overview

  • Recruit and managed staff teams to maximize productivity while training staff on best practices and protocols.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Reduced operational costs through strategic cost management initiatives.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Represented organization at industry conferences and events.
  • Initiated strategy to drive company growth and increase outreach and accessibility.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

TMC Transport Management Consultants

OTR Flatbed Truck Driver
12.2017 - 09.2018

Job overview

  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Transported freight such as, Tractors, Houses, Farm Machinery and Vehicles, Over Size & Over Dimensional Loads, Steel, and more.

Roehl Transportation

OTR Flatbed Driver
08.2016 - 12.2017

Job overview

  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Transported freight such as, Tractors, Houses, Farm Machinery and Vehicles, Over Size & Over Dimensional Loads, Steel, and more.

Gap Inc, New York

Senior Customer Experience Manager
02.2003 - 08.2016

Job overview

  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Established performance and service goals and held associates accountable for individual performance.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Wrote and distributed press releases to increase brand visibility.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Devised content strategy to effectively engage target audiences.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Created and managed social media campaigns to increase brand engagement.

Education

Sullivan County Community College
Loch Sheldrake, NY

Associate Of Arts And Sciences from Creative Writing

University of Phoenix
Tempe, AZ

Associate Degree from Psychology
04.2012

Skills

  • Staff Management
  • Partnership Development
  • Operations Oversight
  • Policy Development

Accomplishments

EXCEED Award (Dec. 2013) from Gap Inc. North East Region - For fostering, creating, and building community relationships, as well as creating and facilitating programs to help the brand give back.

Interests

Social Dynamics

Linguistics

Family

Missionary's Work

Timeline

Owner Operator

STC Trucking LLC
01.2018 - Current

OTR Flatbed Truck Driver

TMC Transport Management Consultants
12.2017 - 09.2018

President

Truckers Feeding the Homeless
08.2017 - Current

OTR Flatbed Driver

Roehl Transportation
08.2016 - 12.2017

Senior Customer Experience Manager

Gap Inc, New York
02.2003 - 08.2016

Sullivan County Community College

Associate Of Arts And Sciences from Creative Writing

University of Phoenix

Associate Degree from Psychology
Fredrick Claxton