Fredrick Dukes
Linden,NC
Summary
Automotive professional with solid background in training and education, focused on imparting practical automotive skills and knowledge. Known for ability to create engaging and effective training sessions that align with industry standards. Collaborative team player with strong commitment to achieving results and adapting to changing needs. I was also a fixed operations director for 5 years at a Chrysler dealer from 1995 to 2000 and I was a master tech at 3 Mopar dealers
Overview
23
23
years of professional experience
1
1
Certification
Work History
Automotive Instructor
Harnett County Schools
11.2012 - Current
- Developed and implemented automotive curriculum aligned with industry standards.
- Facilitated hands-on training sessions, enhancing student engagement and practical skills.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Collaborated with local businesses to create internship opportunities for students in the automotive field.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Owner/Operator Automotive Repair
Linden Oil Service
Linden, NC
05.2003 - 01.2016
- Managed daily operations, ensuring efficient workflow and adherence to safety protocols.
- Established strong relationships with clients, enhancing customer satisfaction and loyalty.
- Oversaw inventory management, optimizing stock levels to meet service demands.
- Developed training programs for new staff, improving onboarding efficiency and performance standards.
- Implemented cost-saving measures through process improvements, reducing operational expenses significantly.
- Analyzed market trends to adjust service offerings and remain competitive in the industry.
- Managed daily operations to ensure efficient service delivery and customer satisfaction. Handling 30 to 40 phone calls a day and 15 to 20 repair orders daily
- Oversaw daily operations to ensure seamless service delivery and customer satisfaction.
Parts and Service Director
Lee Hyundai Of Goldsboro
10.2011 - 05.2012
- Oversaw parts inventory management to ensure optimal stock levels and availability.
- Developed and implemented service department processes to enhance customer satisfaction and efficiency.
- Trained and mentored service staff on best practices for vehicle maintenance and repair standards.
- Analyzed service operations data to identify trends, improving workflow efficiency by streamlining procedures.
- Collaborated with sales teams to align parts availability with customer demands and vehicle sales forecasts.
- Established relationships with vendors to negotiate favorable terms for parts procurement, reducing costs.
- Implemented training programs that increased staff expertise in diagnosing and resolving complex vehicle issues.
- Led service and parts team of 10 employees in meeting performance targets through strategic planning and resource allocation initiatives.
- Improved customer satisfaction by streamlining parts and service department processes.
Education
Trade And Industrial Teaching Certification - Trade And Industrial Teaching
Southwestern Community Collage
Sylva, NC06-2016
Skills
- Expert troubleshooting
- Suspension systems
- Safety practices
- Advanced diagnostics
- Vehicle diagnostics
- Scheduling and planning
- Sales support
- Warranty administration
- Attention to detail
- Strong work ethic
- ASE Master Tech
- Customer relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- ASE master tech for 20 years
- Fixed ops director for a new dealer for 5 years
Certification
- ASE Master Tech
- Hyundai Certified service Manager
Timeline
Automotive Instructor
Harnett County Schools
11.2012 - Current
Parts and Service Director
Lee Hyundai Of Goldsboro
10.2011 - 05.2012
Owner/Operator Automotive Repair
Linden Oil Service
05.2003 - 01.2016
Trade And Industrial Teaching Certification - Trade And Industrial Teaching
Southwestern Community Collage