Fredrick Frazier
Jacksonville,FL
Summary
Motivated and detail-oriented individual with a proven track record of driving sales and fostering customer loyalty. 13 years of experience in customer service. Reliable and honest assistant general manager who excels in time management, ensuring maximum productivity without compromising accuracy or quality. Background as a correctional professional highlights strong commitment to maintaining safety and security, effectively managing conflict, and ensuring regulatory compliance. Thrives in collaborative team environments, adapting to changing needs while consistently delivering results. Skilled in crisis intervention, inmate supervision, and communication. Known for reliability and strong problem-solving abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Correctional Officer
Florida Department Of Corrections
11.2022 - Current
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted security checks of inmates and living areas.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Tier 3 Inbound PA
Amazon Fulfillment Center JAX2
06.2019 - 09.2022
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
- Assisting the floor as an associate resource, training associates and verifying SOP compliance
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Assisting in keeping work area clean and organized
- Identifying and addressing safety hazards within the work area
- Coaching associates to always work safely
Tier 1 (Process Guide)
Amazon Fulfillment Center JAX2
10.2017 - 06.2019
- I worked in ICQA Department as a simple bin counter and cycle count
- I worked in RSP Department as a stower, waterspider, and VRC operator
- I worked two peak season as VRC operator
- Also help run a successful team in the absent of both AM and PA by assisting the PG with positioning the team and keeping them motivated and focus performing at a 100%
- I worked the Inbound Dock as an decanter, unloader, pit driver, and TDR trained
- I have also be in charge of the decant lines when needed to ensuring the decanter have enough work to support the stower
- I have participated in Gamma Walk held at the dock
Assistant General Manager
Mconalds DCCLEE Enterprise
06.2009 - 10.2017
- Decreased food cost by 15 % by auditing previous practices and developing new ordering procedures
- Demonstrated effective skills in safe food handling and conducted workshops with staff to promote cleanliness and safety in the kitchen
- Elevated the guest experience by spending time focusing on top quality food, service and a pleasing atmosphere
- Led a restaurant to see increases in sales by committing to food quality, top service and effective promotion
- Recruited, trained and oversaw a staff of 15 cashier and 20 cooks in a fast-paced restaurant
- Managed the daily operation of a 20-person team for 5 years
- Created and maintained a staff training program that featured best practices for lead generation and customer retention
- Maintained detailed records of employee performance to ensure staff members were working to potential
- Responsible for inventory, pricing, merchandising, and displays
- Enforced company policies and procedures through implementing a three-strike system to promote professionalism
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Started as an cook and worked in every position at store up to Assistant General Manager
- Trained staff in proper customer service, leading to a 5% drop in customer complaints and 25% reduction in returns
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates
- Worked all types of shifts and worked on holidays
cashier, customer service, line cook
Burger King Southcoast Enterprise
04.2004 - 05.2009
- Created cleaning rotation schedule to keep kitchen and dining areas healthy
- Interacted with customers on a daily basis with excellent communication skills
- Responded to customer concerns and helped to resolve the conflicts
- Supported team members in presenting upper management with ideas for improvement
- Took orders, prepared quality food and served it to the right customers
- Trained new team members on POS software and order-taking
- Ensured food is properly stored to increase longevity
- Maintained high levels of sanitation in the cooking and main dining area at all times
- Used cutlery safely and washed it thoroughly between dishes
- Verified food that gets delivered meets the high standards of the restaurant
- Washed vegetables and fruits before cooking with them
Sales Associate
Coggin Chevrolet in Jacksonville
02.2007 - 12.2007
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Followed up with customers ensuring their satisfaction with their purchases
- Greeted customers and offered them assistance where possible
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads
- Informed customers about current promotions and sales, encouraging them to take advantage
- Made cold calls to all prospective clients in order to inform them of new products they may be interested in, deals and specific product details
- Negotiated the terms and prices of sales, reaching agreements with customers
- Sold 55 products successfully throughout employment
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, Florida06.2005
Skills
- Ability to collaborate
- Effective time management
- Friendly and personable
- Knowledge of food safety
- Multi-tasking ability
- Solid bookkeeping skills
- Organized and efficient
- Strong communication skills
- Calm under pressure
- Conflict resolution skills
- De-escalation techniques
- Emergency response
- First aid training
- Mental health awareness
- Safety and security enforcement
- Fast learner
- Flexible/adaptable
- Basic understanding of mathematics
- Critical thinking skills
- Competitive personality
- Excellent communication skills, both spoken and written
- Friendly, outgoing demeanor
- Self-motivated
- Ceritified Forklifts (Stand up, order picker, turret)
- Constantly looking to learn
- Trained in defensive tactics
- Security procedures
- Weapons training
- Firearm operations trained
- Suicide prevention
- Gang awareness
- Crisis intervention training
- Restraint techniques
- Inmate supervision
Certification
- Use of Force Training Certification - Various authorized training centers.
- Self-Defense Training Certification - Various authorized training centers.
- High-Risk Transport Training – Department of Justice, Bureau of Prisons, or private high-risk transport education providers.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Chemical Agents Certification - Various certified security and law enforcement training providers.
- Certified Corrections Officer (CCO) - American Correctional Association.
- CPR/AED Certification
Timeline
Correctional Officer
Florida Department Of Corrections
11.2022 - Current
Tier 3 Inbound PA
Amazon Fulfillment Center JAX2
06.2019 - 09.2022
Tier 1 (Process Guide)
Amazon Fulfillment Center JAX2
10.2017 - 06.2019
Assistant General Manager
Mconalds DCCLEE Enterprise
06.2009 - 10.2017
Sales Associate
Coggin Chevrolet in Jacksonville
02.2007 - 12.2007
cashier, customer service, line cook
Burger King Southcoast Enterprise
04.2004 - 05.2009
High School Diploma -
Andrew Jackson High School
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