- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Enjoy participating in [activity] for overall physical and mental well-being
- Gym Workouts
- Volunteer Work
FREDRICK ISHMAN
Burleson,TX
Summary
Detail-oriented Claims Professional experienced in precision-driven claims evaluation and resolution. Managed high caseloads while settling claims accurately and ensuring compliance with industry regulations. Fostered collaboration within teams and adapted to evolving challenges, consistently delivering positive results.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
State Farm
Fort Worth, TX
01.2023 - Current
- Evaluated insurance claims to determine validity and coverage under policy terms.
- Collaborated with legal teams to resolve complex claim disputes effectively.
- Streamlined claims processing procedures, enhancing efficiency and accuracy across departments.
- Trained junior adjusters on best practices for effective claims assessments and customer service.
- Led cross-functional teams in developing strategies to reduce claim cycle times and improve customer satisfaction.
- Analyzed trends in claims data to identify potential fraud risks and recommend preventive measures.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
TEAM LEAD SALES/SERVICE
Frontier, Verizon
Irving, TX
08.2012 - Current
- Coordinated responses for key accounts, balancing company and customer demands to enhance satisfaction and retention.
- Evaluated customer information to identify issues, develop solutions, and ensure consistent delivery of high-quality service.
- Coached new telephone agents on service techniques and provided scoring through quality assurance program.
- Supported operators with effective call handling handle incoming calls and managed escalated needs with targeted resolutions.
Senior Customer Service Representative
Yardi Systems Inc.
Irving, TX
08.2010 - 07.2012
- Enhanced team morale and effectiveness by setting clear service expectations and quality goals for team members.
- Processed, scheduled and executed customer orders for new and established customers.
- Acquired and maintained comprehensive knowledge of products and services to provide accurate and informed responses to customer inquiries.
Lead Customer Service Representative
Bell Trans
Las Vegas, NV
04.2008 - 07.2010
- Conferred with customers to resolve product or service concerns, enhancing customer satisfaction and supporting sales.
- Maintained accurate customer account data through manual forms processing and digital updates, ensuring information integrity.
- Led customer service team to enhance support efficiency and improve client satisfaction.
- Implemented training programs for new representatives, fostering skill development and knowledge retention.
- Streamlined communication processes between departments to resolve customer issues promptly.
Senior Account Specialist
Cross Check INC
Dallas, TX
01.2008 - 12.2008
- Supported key accounts in sales, technical, and business areas to enhance client relationships.
- Established higher customer service standards and streamlined operations to improve response times.
- Managed complex client accounts, ensuring seamless communication and service delivery.
- Developed tailored solutions to meet diverse client needs, enhancing customer satisfaction.
- Analyzed account performance data, identifying trends to drive strategic decision-making.
Senior Level Recruiter
Oxford International
Fort Worth, TX
01.2007 - 12.2007
- Monitored social media and online sources to identify and analyze industry trends.
- Interviewed applicants for hundreds of America's top companies.
- Developed a comprehensive database to track potential new hires.
- Conducted thousands of interviews for consultants at major companies including Microsoft, Nike, and Lockheed Martin.
Senior Corporate Recruiter
ALLAN YOUNG PONTIAC, BUICK, GMC
Fort Worth, TX
01.2004 - 12.2006
- Reviewed job applications to identify and recommend top candidates, ensuring alignment with role requirements.
- Communicated with potential hires to clarify tasks, compensation, and policies, facilitating informed decision-making.
- Led recruitment strategy development to attract top talent for key roles.
- Enhanced candidate experience through streamlined interview processes and timely communication.
- Mentored junior recruiters, fostering professional growth and skill enhancement.
Education
Bachelor's of Science Degree - History/Health
ARKANSAS STATE UNIVERSITY
Jonesboro, AR12-1999
Skills
- Level 4 certification
- Claims processing
- Team coaching
- Client management
- Casualty and property loss
- Data management
- Claims management systems management
- Management training
- Building rapport
- Coach
- Management Development
- Customer relations
- Self-motivated
- Communication skills
- Advanced communication
- Negotiation strategies
- Policy analysis
- Property and casualty claims
Interests
Personal Information
Title: SENIOR CUSTOMER SERVICE, SALES, RECRUITER LEAD
Timeline
Claims Adjuster
State Farm
01.2023 - Current
TEAM LEAD SALES/SERVICE
Frontier, Verizon
08.2012 - Current
Senior Customer Service Representative
Yardi Systems Inc.
08.2010 - 07.2012
Lead Customer Service Representative
Bell Trans
04.2008 - 07.2010
Senior Account Specialist
Cross Check INC
01.2008 - 12.2008
Senior Level Recruiter
Oxford International
01.2007 - 12.2007
Senior Corporate Recruiter
ALLAN YOUNG PONTIAC, BUICK, GMC
01.2004 - 12.2006
Bachelor's of Science Degree - History/Health
ARKANSAS STATE UNIVERSITY