Fredrick Lansana

• Diagnose, repair, and maintain residential HVAC systems with high first-visit resolution rates

• Conduct in-home consultations and recommend system upgrades and replacements

• Prepare detailed equipment bids and cost estimates for residential installations

• Present pricing proposals and close equipment sales

• Draft and execute retail contracts for HVAC system installations

• Manage 3–6 service appointments daily while maintaining strong customer satisfaction

• Communicate technical information clearly to support customer buying decisions

• Maintain accurate documentation, service records, and compliance reports

• Delivered packages efficiently across designated routes.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Coordinated timely pickups and drop-offs to enhance customer satisfaction.
• Collaborated with dispatch to ensure seamless delivery coordination.
• Operated delivery vehicles in compliance with safety regulations.
• Inspected vehicles daily for maintenance and safety issues.
• Recorded and maintained accurate delivery logs to support operational efficiency.
• Received daily delivery instructions and route assignments from dispatch.

• Greeted customers and provided exceptional customer service.
• Informed customers about current promotions and offerings to enhance their purchasing decisions.
• Guided customers in product selection and addressed service inquiries to ensure satisfaction.
• Demonstrated wireless devices and accessories to enhance customer understanding.
• Resolved customer complaints through effective communication and problem-solving to maintain customer loyalty.
• Processed transactions accurately using point-of-sale systems.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.