Fredrick Martinez
Albuquerque,NM
Summary
Experienced and motivated Manager showing valuable leadership abilities. Proven track record of working with different team members to achieve goals. Able to adapt in fast paced environments. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Magic Lady Cleaning Services LLC - Thunder Roofing LLC
Albuquerque, NM
07.2023 - Current
- Runs day to day operations of both sister companies on site
- Demonstrates the highest levels of personal and business integrity and value fair and honest business practices
- Manages daily activities of a team of 15 employees total for both companies
- Computer proficiency in Microsoft Office (Word, Outlook, and Excel)
- Answer calls from inquiring customers, existing customers, and residents
- Problem solves issues with existing customers and residents
- Process roofing applications /contracts
- Processes roofing invoices and sends out estimates
- Understanding of digital web based and traditional marketing channels and tools
- Work well under pressure and effectively prioritize responsibilities
- Excellent communication and follow up skills (written and verbal)
- Proficiency and experience with canva and related marketing programs
- Positive outlook and able to work as a team to accomplish tasks
- Hands on manager that fills in when needed
- Strong leadership skills.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Community Supervisor
Hunt Military Communities Maxwell Place
Albuquerque, NM
03.2022 - 07.2023
- Served as a successful leader, promoting the property, and maintaining occupancy at 98% and above
- Encouraging employees and team members to increase workplace morale and productivity
- Identifying leasing opportunities and maximizing providing housing for military personal
- Successfully handled making the property more presentable and appealing
- Leading safety committee quarterly and putting together social media calendars and newsletters.
- Improved community engagement by organizing events and activities to promote local involvement.
- Enhanced resident satisfaction by addressing concerns promptly and implementing effective solutions.
- Developed strong relationships with community partners for collaborative projects and initiatives.
- Recruited trained, and supervised staff members to ensure high-quality services and programs.
- Researched best practices and developed strategies to improve program outcomes.
- Provided leadership, guidance and support to staff members.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Increased occupancy rate 98% with improved marketing and tenant relations strategies.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
Leasing Agent
Hunt Military Communities U.S.A.F Academy Housing
United States Air Force Academy, Colorado
06.2021 - 03.2022
- Provided optimal assistance to the Community Manager and handled a variety of leasing tasks
- Worked to ensure military applicants and civilians were provided accurate information about the property and housing
- Took initiative in leading move in inspections with active duty military and civilians
- Maintained and increased occupancy to 97%
- Put forth extra effort in learning new follow up system and connected with applicants in more efficient way
- Easily adapted to working as a team in a new work environment with new coworkers.
Leasing Agent and Resident Service Specialist
Hunt Military Communities Kirtland Family Housing
Albuquerque, New Mexico
12.2013 - 05.2021
- Gained knowledge and experience to advance in two different positions throughout time at company
- Built strong, honest, relationships with residents and colleagues
- Learned about Air Force procedures, ranks, and financials
- Reached and maintained 99% occupancy at Maxwell Place
- Put forth extra effort to assist residents with issues and maintaining base access
- Went on move in inspections, move out inspections, explained lease in detail, and followed up with prospects and residents.
Education
High School Diploma -
Valley High School
Albuquerque, NM05.2010
Skills
- Yardi
- Proficient in excel, outlook, and word
- Problem Solving
- Business Development Strategies
- Air Force Procedure Knowledge
- Team Building and Leading
- Willingness to work with new people and in a new work environment
- Drive to learn new things
- Strong Customer Service
- Staff Development
- Policy Implementation
- Strategic Planning
- Financial Management
- Operations Management
- Marketing
- Staff Training and Development
- Lead Generation
Accomplishments
- Documented and resolved past due balances which led to increase in revenue for the company.
- Achieved better organization through effectively collecting customer information.
- Consistently kept property occupancy 98% and above.
References
References Available Upon Request
Certification
- Annual Sexual Harassment Training - 2013-2023
- Annual Workplace Diversity Training - 2013-2023
- Annual Fair Housing Training - 2013-2023
- Annual OSHA Training - 2013-2023
Timeline
Manager
Magic Lady Cleaning Services LLC - Thunder Roofing LLC
07.2023 - Current
Community Supervisor
Hunt Military Communities Maxwell Place
03.2022 - 07.2023
Leasing Agent
Hunt Military Communities U.S.A.F Academy Housing
06.2021 - 03.2022
Leasing Agent and Resident Service Specialist
Hunt Military Communities Kirtland Family Housing
12.2013 - 05.2021
High School Diploma -
Valley High School