Fredrick M. Malone
Cincinnati
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
13
13
years of professional experience
Work History
Specialist I CX Operations
Protective Life Insurance Company
06.2021 - 11.2024
- Reviewed submitted request forms via email, fax and mail for accuracy and processing from the back office
- Updated new information including beneficiaries, change of address and transfer of ownership in the database
- Performed file audits to determine if the in-forced policies have the correct named policyholders
- Processed and set up pre-authorized premium payments and authenticate newly created logon accounts
- Responded to phone calls from customers inquiring about general policy and billing information
Client Support Specialist
CDK Global Communications, LLC
04.2018 - 03.2021
- Created help tickets for clients who need to order new laser forms for their dealerships via calls and/or chats
- Helped clients to get accessibility to the laser library by creating User ID logons and passwords
- Corrected any errors on the laser forms including wrong verbiage and adjusting itemized amounts properly
- The clients print tested the forms for any corrections and billing authorization is required for the changes
DMV Vehicle Registration Auditor
CDK Global Communications, LLC
02.2016 - 04.2018
- Reviewed and thoroughly audited clients' DMV paperwork for the state of California
- Analyzed information for errors including missing data, signatures and other vital status
- Audits were performed in a high volume production environment meeting critical mandatory deadlines
- Contacted clients regarding questions and status of errors submitted back for corrections
Appraisal Quality Review Auditor
Southwest Financial Services, Ltd
02.2012 - 10.2015
- Analyzed incoming desktop appraisals from affiliate appraisers to ensure that reports are accurate
- Worked in a high-volume environment while meeting deadlines within USPAP and lender requirements
- Documents with errors are returned for corrections and then resubmitted for further auditing
- The reviewed appraisals are sent to the lender for reviewing and financial decisions
Education
Associate of Applied Science - Business Management
Lincoln College of Technology
Cincinnati, OH11-2011
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Specialist I CX Operations
Protective Life Insurance Company
06.2021 - 11.2024
Client Support Specialist
CDK Global Communications, LLC
04.2018 - 03.2021
DMV Vehicle Registration Auditor
CDK Global Communications, LLC
02.2016 - 04.2018
Appraisal Quality Review Auditor
Southwest Financial Services, Ltd
02.2012 - 10.2015
Associate of Applied Science - Business Management
Lincoln College of Technology
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