Fredrick Mwega
Bothell,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Engineer Mentee
T-Mobile USA
08.2023 - Current
- Collaborated with senior Data Engineers to understand the data architecture and gain insights into how data engineering contributes to the overall data infrastructure
- Ingested and transformed data using PySpark, and SparkSQL in Azure Databricks.
- Acquired professional level data engineering skills in Azure Databricks, Delta Lake, Spark Core, Azure Data Lake Gen2 and Azure Data Factory (ADF).
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
Engineer, Software
T-Mobile USA
03.2017 - Current
- Designed, developed, and deployed software to meet business needs
- Worked on Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Unified Contact Center Enterprise (UCCE), Cisco ICM, Cisco Unified Customer Voice Portal (CVP) and Finesse, Cisco IP phones, video endpoints, and Jabber soft clients
- Configured new Toll-Free Numbers for multiple campaigns on the universal dial plan that allowed the T-Mobile internal and Global Partners to staff agents that when a customer desires to speak with an expert regarding Emerging Business during business hours their call will be delivered to an expert to assist them.
- Worked on building more than 2000+ Cisco IP Phone on CUCM for new T-Mobile Retails stores for the VOIP Phones opened around USA Market locations
- Upgraded T-Mobile UCCE environment in both Polaris and Titan Data centers to v12.6.
Technical Support Engineer
T-Mobile USA
09.2015 - 03.2017
- Supported all customers facing Telecom infrastructure systems (i.e Avaya CMS, Cisco ICM, SIVR, Call Manager, and Virtual Hold callback solution)
- Safely deployed code using the required methodology required by T-Mobile's Change Board team
- Managed multiple testing streams and ensured that required code changes are applied to the correct code baselines
- Perform security patching updates and reboots on data center servers.
Associate Technical Support Engineer
T-Mobile USA
09.2012 - 08.2015
- Monitored service-related performance metrics and recommended appropriate steps to support continuous improvement
- Coordinated ongoing maintenance and upgrades of telecommunications equipment.
- Created reports for team managers and customers to influence decision-making.
Systems Design Engineer Intern
T-Mobile USA
05.2012 - 08.2012
- Perform Health checks on IVR's and Call Managers daily.
- Tracked system performance to analyze trends and detect problems with performance.
Education
Bachelor of Science - Information Technology and Administrative Management
Central Washington University
Des Moines, WA06.2012
Associate of Applied Science - Computer Information Systems
Highline Community College
Des Moines, WA06.2009
Skills
- SQL
- Data Engineering
- Software Development life Cycle (SDLC)
- Python, Unix/Linux Scripting
- Azure Databricks
- Pyspark & Spark SQL
- Servicenow
- TCP/IP network fundamentals
- Troubleshooting
- Technical Support
- Quick leaner and Self-starter
Certification
- Python for Data Science, AI & Development, Coursera - 2023
- Azure Databricks & Spark for Data Engineers (PySpark / SQL), Udemy - 2023
- Introduction to Data Engineering, Coursera - 2023
- Introduction to Databases, Coursera - 2023
- CCNA-Certificate of Completion, Sunshine Learning Technologies
- ITIL Foundation Certificate, IT Service Management - Fall, 2014
Timeline
Data Engineer Mentee
T-Mobile USA
08.2023 - Current
Engineer, Software
T-Mobile USA
03.2017 - Current
Technical Support Engineer
T-Mobile USA
09.2015 - 03.2017
Associate Technical Support Engineer
T-Mobile USA
09.2012 - 08.2015
Systems Design Engineer Intern
T-Mobile USA
05.2012 - 08.2012
Bachelor of Science - Information Technology and Administrative Management
Central Washington University
Associate of Applied Science - Computer Information Systems
Highline Community College
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