Fredrick Nevins
Atlanta,Georgia
Overview
10
10
years of professional experience
Work History
DRIVER
Uber/Uber Eats
Atlanta, Georgia
03.2016 - 05.2024
- Maintained clean driving record and obeyed traffic laws and regulations
- Provided excellent customer service throughout delivery process
- Communicated with customers to ensure timely and accurate deliveries
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
- Adapted quickly to changing road conditions and weather patterns during routes
OPERATIONS SUCCESS REPRESENTATIVE
Deliv, Inc.
Atlanta, Georgia
11.2016 - 01.2019
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
- Successfully managed multiple routes simultaneously while maintaining high standards of performance
- Developed relationships with customers by providing prompt responses to requests and inquiries
- Utilized knowledge of products and services to impact customer knowledge
- Utilized problem-solving skills to identify solutions for difficult customer issues
- Handled customer complaints and inquiries utilizing problem-solving techniques
- Demonstrated excellent communication skills, both verbal and written
- Developed strong customer relationships and loyalty through effective communication
- Introduced the new Starbucks Rewards program
CUSTOMER SERVICE REPRESENTATIVE
SITEL
Daytona Beach, Florida
02.2016 - 06.2016
CAR RUNNER
Enterprise
New Orleans, Louisiana
10.2014 - 08.2015
- Inspected cars for cleanliness prior to use by customers, and cleaned cars as needed after each use
- Demonstrated strong problem-solving skills when issues arose
- Managed incoming requests from customers, prioritizing tasks based on urgency and importance
- Maintained a clean driving record
- Maintained a professional attitude while working under pressure in a high-volume airport environment
LAUNDRY AND SHOWER TEAM LEAD
Atlanta Mission The Shepard Inn
Atlanta, Georgia
08.2024 - 11.2024
- Organized the laundry staff to achieve daily success
- Created a weekly schedule
- Accumulated resources to achieve optimal success
- Trained staff on laundry and shower equipment to ensure clients received their clothes and had a shower
Timeline
LAUNDRY AND SHOWER TEAM LEAD
Atlanta Mission The Shepard Inn
08.2024 - 11.2024
OPERATIONS SUCCESS REPRESENTATIVE
Deliv, Inc.
11.2016 - 01.2019
DRIVER
Uber/Uber Eats
03.2016 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
SITEL
02.2016 - 06.2016
CAR RUNNER
Enterprise
10.2014 - 08.2015