Fredrick Paris
Mays Landing,NJ
Summary
A highly organized, motivated individual, strong problem solving and decision-making skills with the ability to develop and implement effective action plans. Commitment to detail in doing the job right the first time in completing all projects. Excellent communication and presentation skills. A team player, that strives to meet and exceed the standard for the task that is assigned.
Overview
12
12
years of professional experience
Work History
Executive Project Manager
Blissful Baths & Home
Egg Harbor Township, NJ
01.2024 - 08.2025
- Monitored system performance to ensure optimal operations and identified potential issues.
- Troubleshot application errors and provided technical support to end-users.
- Established and maintained relationships with clients, subcontractors and vendors.
- Conducted site visits to assess progress of projects and identified areas for improvement.
- Developed and maintained relationships with potential customers through phone conversations.
- Assisted customers in making decisions about products or services offered by the company.
- Scheduled appointments for customers based on their availability.
Director of Client Services
Thompson and Associates
Marlton, NJ
10.2023 - 04.2024
- Developed and implemented strategies to ensure client satisfaction with services.
- Provided leadership, guidance and direction to team members in order to meet client needs.
- Established goals and objectives for the department based on organizational needs.
- Managed staff performance reviews and conducted regular feedback sessions.
- Collaborated with other departments to resolve customer issues quickly and efficiently.
- Organized training programs for team members on new technologies, systems or processes.
Executive Project Manager
East Coast Roofing, Siding And Windows
Mays Landing, NJ
02.2023 - 08.2023
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Assisted in buildout for SalesForce CRM and coordinated with partners for a successful rollout.
- Assisted in buildout for Vonage phone systems for new company telecommunications.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, and vendors to monitor project expenses.
- Coordinated meeting and work schedules for staff teams and executives.
- Acted as the secondary System Administrator for various platforms.
Supervisor of Client Services/Assistant Director
Timeshare Legal
Egg Harbor Township, NJ
05.2022 - 02.2023
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office inventory and placed new supply orders.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Worked with management team to develop operational goals aligned with business strategy.
- Acted as the main System Administrator for all platforms
Client Services Manager
Timeshare Legal
Egg Harbor Township, NJ
02.2021 - 05.2022
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Updated clients on consistent basis regarding projects and answered questions quickly and with knowledgeable support.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Cold Caller
Timeshare Legal
Egg Harbor Township, NJ
08.2020 - 02.2021
- Called prepared lists of leads and read short scripts to promote Timeshare cancellation products and services.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Handled inbound telephone calls from interested customers.
- Presented information about membership details and purchase advantages.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Section Sergeant
United States Army Reserve
Dover, DE
11.2017 - 10.2023
- Responsible for maintaining Soldier readiness of Headquarters Platoon.
- Led operational planning teams to address field and base concerns with minimal delays.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Reviewed and updated command initiatives and directives.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Trained, coached and mentored military units to improve readiness and abilities.
Infantryman
United States Army
Fort Drum, NY
08.2013 - 12.2016
- Maintained necessary machine equipment to accomplish the task.
- Earned reputation for good attendance and hard work.
- Prepared operation plans and orders to support resource and installation security.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Accounted for multi-million dollar inventories of equipment and supplies with no losses.
- Kept vehicles and critical equipment in peak operating condition with consistent upkeep.
Education
Bachelor of Science - Business Management
Stockton University
Galloway, NJ05.2020
Leadership - Basic Leaders Course
Camp Parks
Dublin, CA08.2019
Skills
- Effective leadership
- Teamwork and Collaboration
- Pipeline CRM
- Management
- Mentoring
- Communication
- Organization skills
- Customer service
- Product and service understanding
- Performance-driven
- DocuSign
- Google Docs
- Project Planning
- Project Management Software
- Scheduling
- Microsoft Office
- System Administration
- SalesForce
Additional Information
- Obtained Bachelor's degree in business management.
- Achieved rank of Sergeant.
- Obtained Army Achievement Medal.
- Obtained Army Good Conduct Medal.
- Obtained The Army's Non Commissioned Officer Ribbon.
Timeline
Executive Project Manager
Blissful Baths & Home
01.2024 - 08.2025
Director of Client Services
Thompson and Associates
10.2023 - 04.2024
Executive Project Manager
East Coast Roofing, Siding And Windows
02.2023 - 08.2023
Supervisor of Client Services/Assistant Director
Timeshare Legal
05.2022 - 02.2023
Client Services Manager
Timeshare Legal
02.2021 - 05.2022
Cold Caller
Timeshare Legal
08.2020 - 02.2021
Section Sergeant
United States Army Reserve
11.2017 - 10.2023
Infantryman
United States Army
08.2013 - 12.2016
Bachelor of Science - Business Management
Stockton University
Leadership - Basic Leaders Course
Camp Parks
Similar Profiles
Billy KalingaBilly Kalinga
Caregiver, Special Needs, Behavior Support at Divine Mercy Foster Home, Blissful Foster HomeCaregiver, Special Needs, Behavior Support at Divine Mercy Foster Home, Blissful Foster Home
Brayden BlackwellBrayden Blackwell
Sales at Blissful home and bodySales at Blissful home and body
Khaygen BlakeyKhaygen Blakey
Employee at Blissful DreamsEmployee at Blissful Dreams
Patrick J. LowePatrick J. Lowe
Field Service Technician at K and M Newspaper ServicesField Service Technician at K and M Newspaper Services
Tomasheena McBallTomasheena McBall
Group Home Manager at Catholic CharitiesGroup Home Manager at Catholic Charities