Fredrick Peatry
Boise,ID
Summary
Experienced and effective Operations Manager bringing forth valuable expertise and a passion for management. Results oriented with a proven track record of improving overall operations within company or department. Adept in analytical thinking, leadership, focus on corporate policy and process efficiency, staff management, team building and committed to promoting the highest standards and company values. Consistently delivers large-scale projects on time, efficiently, cost savings and within budget. Insightful Product Specialist committed to delivering exceptional customer service and helping customers select best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team. Personable and dedicated Customer Service Representative with extensive experience in Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Product Specialist II
Us Med
Houston, TX
09.2015 - Current
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Trained new specialists to present company products or services.
- Suggested specific products to meet customer needs.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Evaluated competitors' products and services to identify areas of improvement.
- Set up and arranged displays to attract prospective customers.
- Instructed customers in product operations and customizations.
- Tracked inventory levels of company's products at various distribution centers.
- Provided technical assistance during installation or use of a product.
- Researched or investigated products and uses to prepare for demonstrations.
- Visited trade shows, stores and other venues to demonstrate products or answer questions from potential buyers.
- Transported, assembled and disassembled displays to prepare presentations.
- Worked as part of product specialists team to accommodate large crowds.
- Prepared reports on sales figures, competitor activities, and customer feedback.
- Organized promotional events such as trade shows and seminars to showcase products.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained audit trail and statistical records of problems and conditions reported by client.
Corporate Operations Manager
Freedom Medical Inc
Exton, PA
09.2015 - Current
- Responsible for all operating policies and procedures with all facilities including, administration, customer service, biomedical departments, field operations management, delivery service department, warehouse shipping and receiving
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support 25+ high performers and management trainees
- Develop, coach and mentor staff, Work with HR, and Training to develop team’s excellence, monitor metrics and financial statements to adjust daily operations
- Implement sourcing strategies for key commodities or regions, ensuring value-cost optimization, service performance and business continuity, act as escalation path for site supply continuity threats
- Consolidation of supporting data, acquiring approvals, and authorizing execution
- Drive execution of annual site material savings projects to achieve assigned goals
- Manage all departments in accordance with company policy and procedures
- Ensure that all operational paperwork is completed timely, accurately, and all orders are properly documented and tracked
- Implement medium and long-term plans and strategy for supply chain
- Manage and coordinate with custom broker for entry filing and responsible for ensuring timely release
- Mentor & Coach staff, great communication and written skills, maintain safe work enviorment and multi-tasking
- Attention to detail, safety
- Coordinate with carriers and truckers to ensure the cost-efficient, timely movement and delivery of product
- Coordinate manufacturing on P.O
- Placement, P.O
- Fulfillment and incoming shipping schedules
- Audit all logistics related charges to ensure accuracy and provide timely cost information for landed cost preparation
- Work with Senior Management to evaluate and enhance KPI data
- Develop tracking/monitoring tools and reports to measure and manage key events of logistics supply chain
- Interpret and read documents for safety, operations procedures
- Manage third-party warehouse to ensure optimum performance and cost-efficient handling
- Ensure all deliveries and pickups are made timely and in efficient manner
- Responsible for internal/external audits with a success rate of 90% or higher
- Biomedical Experience with ventilators, infusion, support surfaces and hospital bed equipment
- Manage equipment and inventory par levels for availability and accuracy
- Ensure all shipping, receiving and physical inventory are completed timely and accurately
- Manage the branch and delivery fleet to ensure all maintenance and repairs are up to date
- Hire, Train and Motivate employees to complete daily task in the workplace and out in the field.
Operations Warehouse Operations Manager
Edwards Lifesciences
Irvine, CA
10.2011 - 02.2015
- Ranking Operations position managing International/Domestic Shipping, Procurement, Receiving RAW materials, Inventory Management and Budget Control
- Cut down procurement cost through consortment and re-assessing vendors, saving company cost
- Devised and implemented disposition plan for excess inventory led to cost avoidance
- Conduct sourcing events and worked closely with Business Development in plan finding relevant suppliers
- Oversee Day-to-Day development of operations, policy and procedures that relate to the department
- Experience in 3PL relationship management daily of 30%-40% of inventory
- Develop and monitor key performance indicators (KPI)
- Responsible for ensuring company compliance with all applicable government import and export regulations
- Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, and quality assurance
- Maintain inventory levels while using JDE, QMS, WMS and other care models
- Create/implement Warehouse Training Plan Program for staff of 16–20 employees
- Finalize/implement Warehouse Year End Shutdown for Shipping/Receiving for the first time in company 50 years
- Evaluate department procedures and process for accuracy
- Maintain EHS policy and procedures ensuring compliance on daily basis while maintaining a safe working
- Implement New Temperature/Humidity Monitoring system daily for inventory over $10M
- Manage Weekly Overtime Report while meeting goal to reduce overtime by 15%
- Perform Daily transaction using JDE, Quality Management System (QMS), Warehouse Management System (MRP) Material Requirement Planning and RF Smart system
- Use innovation and implement new processes and procedures that are focused on improving efficiencies within the organization by 20%-25%
- Routinely communicate with customers and suppliers to drive process solutions that will improve performance throughout the organization
- Monitor and Control inventory levels by 60%
- Maintained corporate Sarbanes-Oxley (SOX) policies while minimizing inventory control while managing operations in the excess of $20 million dollars
- Build and maintain strong relationships with customer accounts
- Problem-solve to find creative solutions to customer inquiries
- Support ongoing needs of Packaging Consultants and other sales personnel.
Branch Logistics Manager
Apria Healthcare Inc
Lake Forest, CA
05.1994 - 08.2008
- Top ranking OPS position managing branch infrastructure, support team, inventory management and budget control
- Reduce labor costs associated with overtime by 15% while increasing productivity by 25%
- Diverse understanding of maintaining appropriate inventory levels while using JDE Inventory, and SOX and Essential Care Model
- Oversee the development and implantation of branch operations; policy and procedures as they relate to distribution, warehouse operations and purchasing
- Adept at training employees across numerous management levels including many logistics managers/supervisors throughout Southern California
- Managed and maintained all locations BIT Inspection from the California Highway Patrol with a passing score of 95%
- Managed team responsible for implementing company standards and processes resulting in sixteen operational and financial efficiencies
- Maintained corporate SOX policies while minimizing inventory control while managing branch operations of $3.5M
- Demonstrated expertise in compliance with D.O.T, FDA, JCAHO and corporate standards
- Superior communication, interpersonal and team building skills
- Pro-active, hands on style, extensive team leadership and personnel development skills.
Education
Associates General Studies -
National University
01.2009
High School Diploma -
St. Anthony’s High School
01.1990
Skills
- Excellent computer skills with Microsoft suite of products (Excel, Word, Power Point)
- Excellent communication, organization, time management and analytical/problem solving skills are required, along with a high degree of flexibility
- Product Demonstrations
- Product Lifecycle Management
- Demo Abilities
- Product Documentation
- Product Marketing
- Product Training
- Excellent Positive Attitude
- Sales Support
- Product Launches
- Requirements Gathering
- Product Positioning
- Business Analysis
- Sales Expertise
- Customer Engagement
Certification
- Certified Rotec Hospital Bed Repairs
- Certified on Ventilator and Infusion Operational Inspect
- Hazardous Material Certification
- Tanker/Airbrake Certified
- JD Edwards Certification
- Commercial Licensed Certification
- Excel / Power Point / Word Certified
- Exempt Certified
- OSHA
- Injury Management
- Safety Coordinator
- Taleo Certified
- ADP
- Forklift Certification
- American Red Cross Certified
Custom
True
Custom
References available upon request.
Timeline
Product Specialist II
Us Med
09.2015 - Current
Corporate Operations Manager
Freedom Medical Inc
09.2015 - Current
Operations Warehouse Operations Manager
Edwards Lifesciences
10.2011 - 02.2015
Branch Logistics Manager
Apria Healthcare Inc
05.1994 - 08.2008
Associates General Studies -
National University
High School Diploma -
St. Anthony’s High School
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