Fredrick Prather

Skilled in problem-solving and customer service, I enhanced user experiences at Amazon by resolving inquiries with empathy, boosting loyalty. At Motorola Solutions, I adeptly handled technical issues, demonstrating exceptional computer proficiency and active listening. My achievements include streamlining processes and significantly improving service delivery metrics, showcasing my ability to drive customer satisfaction and operational efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.