Fredrick Thomas
Birmingham,AL
Summary
IT Specialist with over 20+ years of experience in Installation, Design, & Repair. I also have 5+ years of Help Desk experience that includes, Email monitoring and repairing. I have an Associate Degree in Information System and Applied Science. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Administrative Clerk
City of Bessemer
05.2021 - Current
- Provides clerical support to a department by processing mail, maintaining office equipment, attending and taking notes at meetings, transcribing minutes, processing forms, making copies, and/or gathering documentation
- Provides service to internal and/or external customers
- Works within a database and/or hard-copy files to create and update files, research and track information, and create reports ensuring the security and confidentiality of the records are maintained
- Creates or maintains departmental communication by maintaining the public areas of a department, answering departmental phone lines or emails, tracking internal communications, maintaining departmental schedules or calendars, and creating or editing correspondences coming from the department
- Procures and/or manages inventory (i.e., supplies and equipment) to ensure the products and services are available to meet the operational needs of each department
- Generates and processes invoices and/or payments.
Special Events Staff Member
CITY OF BIRMINGHAM - CROSSPLEX
01.2009 - 01.2019
- Performed setup and take down of Concert Equipment
- Conversions from Track & Field equipment to Volleyball Floor Plan for Birmingham Crossplex.
- Facilitated smooth transitions between event segments through effective stage management and cueing techniques.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Reported any damage or maintenance issues to manager.
- Managed inventory and storage, ensuring all necessary supplies were readily available for each event.
- Collaborated with team members to ensure seamless coordination of event activities and guest services.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
Help Desk Technician
AT&T
01.2007 - 01.2008
- Troubleshot phone calls for internet Issues
- Resolved email issues, Reset and or order Routers and Modems; also resolved Printer, Scanners, and other Peripheral Issues
- Reset Passwords through Active Directory.
Help Desk Technician
TELETECH
05.1992 - 12.1993
- Monitored and managed email spam filters, and firewalls
- Troubleshot and resolved connectivity issues and VPN Issues, Evaluated computer malfunction issues.
Education
Associates Degree in Computer Science -
PHILLIPS JUNIOR COLLEGE
Birmingham, AL06.1992
Bachelors Degree in Cyber Security (currently) - Cybersecurity
PURDUEGLOBAL UNIVERSITY
West Lafayette, INSkills
- Windows 10; Windows Server; Linux, and Ubuntu
- PC/Laptop Repair including exchanging hard drives, replacing laptop screens, Memory upgrading, and Motherboard replacement
- Wire shark, PFSense, DNS servers, mail server
- Microsoft Office 365, Active Directory, Azure, Dreamweaver, and Adobe
- McAfee, CMS/ETP, cloud-based log management, SSL certificate configuration and Management, BMC Ticketing, VPN Systems and Networks firewall
- Group Discussions
- Collaboration and Teamwork
- Instructional coordination
- Disability Awareness
- Community Outreach Programs
- Emergency Response
- Activity Planning and Coordination
- Event Coordination
- Activity Coordination
- Data Entry
- Teamwork and Collaboration
- Inventory Management
- Recreational Program Planning
- Decision-Making
- Staff Scheduling
- Computer Proficiency
- Safety standards implementation
- Recreation Programming
- Physical Fitness
- Transportation Logistics
- Safety awareness
- Friendly, Positive Attitude
- Composure and Emotional Control
- De-Escalation Techniques
- Youth Behavior Management
- Team Leadership
- Safety Training
- Emotional Support
- Facilities Management
- Time Management
- Equipment Maintenance
- Scheduling Events and Programs
- Safety Demonstrations
- Facility Management
- Computer Skills
- Administrative Leadership
- Safety Monitoring
- Inclusivity Practices
- Program operation
- Attention to Detail
- Equipment Setup
- Sports knowledge
- Schedule Management
- Age-Appropriate Activities
- Group Recreation
- Activity Planning
- Flexible and Adaptable
- Networking
- Team building
- Public Speaking
- Good Telephone Etiquette
- Dependable and Responsible
- Organizational Skills
- Excellent Communication
- Calm Under Pressure
- First Aid/CPR
Certification
- Bullying, Hazing & Inappropriate Behavior
- Afterschool Security
- Sportsmanship
- Title IX
- ACL Injury Prevention
- NCAA Eligibility
Accomplishments
- The National Society of Collegiate Scholars Honor Society
- Golden Key International Honor Society
Timeline
Administrative Clerk
City of Bessemer
05.2021 - Current
Special Events Staff Member
CITY OF BIRMINGHAM - CROSSPLEX
01.2009 - 01.2019
Help Desk Technician
AT&T
01.2007 - 01.2008
Help Desk Technician
TELETECH
05.1992 - 12.1993
Associates Degree in Computer Science -
PHILLIPS JUNIOR COLLEGE
Bachelors Degree in Cyber Security (currently) - Cybersecurity
PURDUEGLOBAL UNIVERSITY
- Bullying, Hazing & Inappropriate Behavior
- Afterschool Security
- Sportsmanship
- Title IX
- ACL Injury Prevention
- NCAA Eligibility
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