Fredrick Walker
Dallas
Summary
Detail-oriented Guest Service Representative committed to enhancing guest satisfaction through effective communication and problem resolution. Experienced in managing financial transactions with accuracy and supporting seamless hotel operations. Recognized for proactive collaboration with teams to ensure timely and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Make Ready Technician
B.G. Staffing Temp Service
Addison
05.2023 - Current
- Conducted routine inspections to assess property readiness for new tenants.
- Performed maintenance tasks including plumbing, electrical, and HVAC repairs.
- Collaborated with vendors to schedule and coordinate timely service delivery.
- Assisted in the preparation of units for move-in, ensuring compliance with safety standards.
- Maintained accurate records of work completed and materials used for accountability.
- Streamlined workflow processes to improve efficiency in turnaround times for unit readiness.
- Reduced downtime between tenants by quickly preparing vacant units for new occupants.
- Contributed to cost savings through diligent upkeep of equipment, minimizing need for replacements or repairs over time.
- Proactively identified potential issues during routine inspections, enabling early intervention to minimize costly repairs down the line.
- Ensured compliance with all safety regulations by adhering to proper procedures when using tools, chemicals, and equipment during maintenance activities.
- Optimized inventory management by regularly monitoring supplies and ordering necessary items as needed to complete tasks efficiently.
Guest Service Representative
Aloft Hotel
Coppell
09.2025 - 06.2026
- Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures using Lightspeed Software.
- Conducted routine audits of cash drawer, ensuring accountability and accuracy in financial transactions.
- Provided support during special events by coordinating with various hotel departments for seamless execution.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Responded to guest inquiries and provided information about hotel amenities and local attractions.
- Managed reservations using property management system, maintaining accuracy in bookings.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Addressed guest complaints promptly, striving for satisfactory resolutions to enhance customer experience.
- Organized front desk operations, prioritizing tasks during peak check-in times for efficiency.
Front Desk Agent
Extended Stay America
03.2020 - 09.2024
- Greeted guests warmly upon arrival and provided necessary information.
- Managed guest check-ins and check-outs efficiently using property management systems.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the front desk area at all times.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Processed payments accurately while ensuring secure handling of financial transactions.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Maintained cleanliness of lobby area at all times.
- Generated daily reports detailing occupancy levels, revenue amounts.
Education
Associate of Arts -
El Centro College
Dallas, TX05-2006
High School Diploma -
Franklin D. Roosevelt
Dallas, TX05-2004
Skills
- Written communication
- Front desk operations
- Compliance assurance
- Customer relationship management
- Guest relations
- Reservations management
- Financial transactions
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- A/C troubleshooting
- Plumbing maintenance
- Electrical repairs
- HVAC systems
- Safety compliance
- Vendor coordination
- Turnaround optimization
Timeline
Guest Service Representative
Aloft Hotel
09.2025 - 06.2026
Make Ready Technician
B.G. Staffing Temp Service
05.2023 - Current
Front Desk Agent
Extended Stay America
03.2020 - 09.2024
Associate of Arts -
El Centro College
High School Diploma -
Franklin D. Roosevelt