Fredricka Dandridge

Proven track record in enhancing customer loyalty and satisfaction, demonstrated during tenure at TTEC through empathetic resolution of complaints and effective dispute management. Skilled in Microsoft Excel and active listening, adept at maintaining patient confidentiality and compliance with HIPAA regulations. Achieved significant improvements in client service by leveraging problem-solving abilities and healthcare industry knowledge. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.