Fredricka Dotson
Humble,TX
Summary
Resourceful and detail-oriented customer service professional with 10+ years of experience in customerfacing roles. Skilled in customer service, cash handling, and stocking. Proven ability to interact with customers and clients in a variety of settings, including retail and healthcare. Possesses a strong foundation in organizational skills and is certified in first aid. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Transportation
MD Anderson Cancer Center
03.2022 - Current
- Performed regular cycle counts to verify physical inventory matches system records
- Assisted with transferring patients in and out of beds or wheelchairs
- Assisted in the implementation of patient care plans as directed by healthcare professionals
- Ensured compliance with infection control protocols during all patient interactions
- Supported patients' emotional well-being through active listening and compassionate communication
- Daily equipment inventory management for wheelchairs and stretchers
- Assisted in transporting patients to various departments within the healthcare facility for tests or procedures
- Maintained confidentiality of patient information at all times
- Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
- Escorted discharged patients safely out of the facility while providing appropriate instructions on followup care
Customer Service Representative
Harris County Toll Road Authority/A-1 personnel
12.2019 - 08.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Customer Service Associate
AutoZone
09.2014 - 05.2018
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Operated company vehicles to transport inventory between locations, adhering to all traffic laws and safety regulations
- Performed routine inspections on delivery vehicles, reporting any maintenance needs or safety concerns promptly
- Assisted customers with loading/unloading merchandise as needed while maintaining a high level of customer service at all times
- Assisted in conducting regular physical counts of inventory, identifying any variances and implementing corrective measures
Wal-Mart Associate
Walmart
10.2013 - 05.2014
- Maintained accurate inventory of produce items, ensuring proper stock levels and minimizing waste
- Organized produce displays according to company standards, maximizing visual appeal and customer satisfaction
- Rotated stock regularly to ensure older products were sold first, reducing spoilage
- Assisted customers in locating specific produce items and provided recommendations based on their preferences
- Followed food safety guidelines when handling perishable items, maintaining a clean and sanitary work environment
- Managed and maintained accurate inventory records for a high-volume retail store
Cashier/Customer Service
Walmart
05.2007 - 10.2013
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise
- Assisted with customer inquiries
- Implemented an efficient system for receiving, organizing, and shelving new merchandise
- Coordinated with vendors to resolve any issues related to shipments or damaged goods
- Maintained a clean, organized, and visually appealing storeroom area at all times
- Monitored expiration dates of perishable products and facilitated their timely removal from shelves as needed
- Reduced out-of-stock situations by implementing automatic reorder points based on historical sales data
Education
High school or equivalent - High school diploma
Jesse Jackson Academy
Houston, TX05.2003
Skills
- Customer Service
- Word
- Organizational Skills
- Microsoft Access
- Windows
- Telemarketing
- Patient Care Principles
- Strong Communication Skills
- Supply and demand requirements
- Microsoft Excel
- Transportation Management
Certification
- First Aid Certification
- Driver's License
- BLS Certification
- AED Certification
Additional Information
I'm a people person, I'm willing to learn and or train for an open position.
Timeline
Patient Transportation
MD Anderson Cancer Center
03.2022 - Current
Customer Service Representative
Harris County Toll Road Authority/A-1 personnel
12.2019 - 08.2020
Customer Service Associate
AutoZone
09.2014 - 05.2018
Wal-Mart Associate
Walmart
10.2013 - 05.2014
Cashier/Customer Service
Walmart
05.2007 - 10.2013
High school or equivalent - High school diploma
Jesse Jackson Academy
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