FREDRICKA JACOBS
Gainesville
Summary
Experienced professional with a proven track record of delivering exceptional client support and driving operational excellence. Skilled in managing complex customer inquiries, resolving issues with efficiency, and fostering long-term client relationships built on trust and reliability. Adept at identifying process improvements, ensuring compliance, and supporting organizational goals through clear communication, analytical thinking, and a strong commitment to service quality. Known for leading by example, promoting collaboration, and maintaining a high standard of professionalism in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Radiant Credit Union
07.2025 - 11.2025
- Assist members with opening and closing accounts, including savings, checking, and certificates.
- Process deposits, withdrawals, transfers, and loan payments accurately.
- Answer member inquiries in person, over the phone, or via digital channels.
- Provide information and guidance about credit union products and services.
- Promote and cross-sell products that meet members’ financial needs.
- Handle account maintenance such as address changes, stop payments, and card replacements.
- Assist with daily branch operations, including end-of-day balancing and reporting.
- Maintain professionalism and confidentiality with all member information.
Inventory control (desk clerk)
NFI Industries
02.2024 - 04.2025
- Maintains records to accurately track recouped product and return saleable product to stock
- Adjust records when there are discrepancies between actual product and records
- Complete and issue all necessary records and reports including filing invoices and maintaining customer records in a timely and accurate manner.
- Recommend programs and ideas to improve the management of inventory
- Ensured adherence to proper procedures to minimize discrepancies.
- Coordinate with, Supervisors, and Warehouse Managers to ensure product is being shipped and handled accurately
- Troubleshoot systematic issues
- Wave purchase and donation orders so they may be picked and shipped in a timely manner.
- Post Goods Issued for orders that have been shipped.
- Assisted in resolving shipping discrepancies
- Assists with other administrative duties as needed by the leadership team
- Assist operations when needed such as troubleshooting systematic issues, shipments, inventory discrepancies, verifying and/or placing product on hold.
- Create and update excel spreadsheets to keep track of and balance inventory between multiple systems
- Coordinated communication between departments to enhance service delivery and efficiency.
Quality control specialist
Hyundai-MOBIS
03.2023 - 02.2024
- Safely operated forklifts to efficiently move and stage products to target destinations within the warehouse.
- Quality control
- Process dealer damages, shortages and wrong part claims.
- Perform various outbound quality audits.
- Evaluate packaging of parts as supplied by the vendors
- Communicate with customers to fulfill purchase orders and/or correct shipment discrepancies.
- Participate in root cause, corrective action, and preventive action plan development/countermeasures
- Monitored inventory levels and reported discrepancies to management for resolution.
- Assisted in training new employees on the wearhouse management system, contributing to a stronger workforce.
Shift Lead
Walgreens
02.2022 - 03.2023
- Bookkeeping, Cash counts/reports
- Responsible for keeping track of pricing updates and making daily price changes
- Engage with customers and patients by greeting them and offering assistance with products and services
- Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
- Supervised team operations, ensuring compliance with company policies and safety standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Optimized inventory management, reducing stock discrepancies through regular audits.
- Collaborated with management to develop strategies for increasing sales and store performance.
Sortation Associate
Amazon Air
01.2020 - 02.2022
- Transported ULDs/shipping containers to and from airplane loading dock
- Operated stand-up forklifts moving packages in and out of truck loading dock areas safely and efficiently.
- Optimized sortation processes to enhance efficiency in package handling.
- Collaborated with team members to ensure timely processing of shipments.
Education
Associate Of Science -
Polk State College
Lakeland, FL05-2026
Skills
- Microsoft Excel, Word & PowerPoint
- Data entry accuracy
- Customer Account Management
- Financial literacy
- Team leadership
- Decision-making
- Document preparation
- Customer service
- Staff training and development
- Excellent time management skills
- Customer relationships
- Exceptional verbal and written communication
Timeline
Member Service Representative
Radiant Credit Union
07.2025 - 11.2025
Inventory control (desk clerk)
NFI Industries
02.2024 - 04.2025
Quality control specialist
Hyundai-MOBIS
03.2023 - 02.2024
Shift Lead
Walgreens
02.2022 - 03.2023
Sortation Associate
Amazon Air
01.2020 - 02.2022
Associate Of Science -
Polk State College