Fredricka Knox
Tuscaloosa,AL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous Detail-oriented and able to learn new concepts quickly . Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Receptionist
forestmanor rehab
Tuscaloosa, AL
09.2019 - 03.2020
- Updated and recorded customer or client information to maintain accounts.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Customer Service Representative
Orangeshine
02.2019 - 09.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Mental Health Assistant
Bryce hospital
Tuscaloosa, AL
03.2014 - 06.2018
- Engaged clients in therapeutic groups to promote coping skills, education, and life skills.
- Bathed, fed and dressed patients based on individual abilities.
- Documented patient interactions in compliance with HIPAA requirements.
Cashier
Foodworld Supermarket Roles
Tuscaloosa, AL
05.2013 - 11.2013
- Counted and balanced cashier drawers.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained work area and kept cash drawer organized.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers promptly and responded to questions.
Cashier Helper
Piggly Wiggly Supermarket
Tuscaloosa, AL
11.2012 - 05.2013
- Assisted cashiers with transactions, restocking shelves, and bagging items.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Cashier
Kmart, Sears Holding
Tuscaloosa, AL
05.2011 - 11.2012
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Resolved customer complaints in a professional manner.
- Greeted customers promptly and responded to questions.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and responded to informational requests.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Verified that all coupons were valid prior to processing them into the system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered phone calls to assist customers with questions and orders.
- Balanced cash drawers at the end of each shift.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Central High School
Tuscaloosa, AL05-2012
Some College (No Degree) -
Shelton State Community College
Tuscaloosa, ALSkills
- Scheduling
- Administrative Support
- Multitasking and Prioritization
- Scheduling Appointments
- Office Equipment Operations
- Professional Demeanor
Timeline
Receptionist
forestmanor rehab
09.2019 - 03.2020
Customer Service Representative
Orangeshine
02.2019 - 09.2019
Mental Health Assistant
Bryce hospital
03.2014 - 06.2018
Cashier
Foodworld Supermarket Roles
05.2013 - 11.2013
Cashier Helper
Piggly Wiggly Supermarket
11.2012 - 05.2013
Customer Service Cashier
Kmart, Sears Holding
05.2011 - 11.2012
High School Diploma -
Central High School
Some College (No Degree) -
Shelton State Community College
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